Forum Discussion

BogicJB's avatar
BogicJB
Experienced Cover User
11 months ago

I cannot generate a new payroll since finalising the payroll to ATO today and got 50 employees overdue to be paid

I have cleared cache I have checked reports and figures match I have tried desktop and online version I have been on hold and on live chat for hours and nothing suggested works I have tried every...
Nicky2360's avatar
Nicky2360
User
10 months ago

Have you had a solution for this?

  • BogicJB's avatar
    BogicJB
    Experienced Cover User
    10 months ago

    Kind of.

    I still have some questions as the EOFY finalisations do not seem to have sent/linked properly either. They still show in mygov as not tax ready and that the last time they were sent from MYOB is 5th July even though I have removed the finalisation on the 7th July and tried sending it from MYOB again to make them tax ready.

     

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      10 months ago

      Hi BogicJB 

       

      Thanks for your post. Sorry for the delay of response.

       

      May I know what is the error message you received when processing the pay run? If you could also attach a screenshot of the error message.

       

      Regarding with the status "Tax Not Ready" in mygov account, please check if in the EOFY Finalisation tab the Final indicator is already ticked. If yes, but still shows as "Tax Not Ready", we recommend getting in touch with the ATO since you've already done the process of finalisation.

       

      Best regards,

      Doreen