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Single Touch Payroll (STP) - AccountRight Setup FAQs

MYOB Product Team
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MYOB Product Team
MYOB Product Team




Single Touch Payroll (STP) - AccountRight Setup FAQs

Hi Everyone,


Products: AccountRight Live


Using a different product? See our posts on: AccountRight Classic (V19)MYOB AccountEdge | MYOB Essentials

Setup for Single Touch Payroll reporting is done through the Payroll reporting option located in your Payroll Command Centre. This process will allow you to check your Payroll details before connecting to the ATO. Our Help Article: Set up Single Touch Payroll reporting will guide you through the process.


We have also collected our most frequently asked questions on setting up STP and have posted them below.


Have a question that's not here? We'd be happy to help answer it! Just Start a Post and ask away.


The FAQ's:


Generally speaking, the ATO Reporting Category you should be selecting for a payroll category/pay item should be the same as the one that you would have selected when preparing the payment summaries.


Here is a great Help article that can lend a hand: ATO reporting categories for Single Touch Payroll


However, if you are unsure it is recommended that you speak to your Advisor or the ATO.

For Superannuation Salary Sacrifice:

You would ensure that the Contribution type is Salary Sacrifice (Deduction) and set the ATO Reporting Category to be Reportable Employer Super Contributions.



This is so that when the Backend Service begins grabbing the values, it knows to reduce the gross earnings when submitting to the ATO.


For Salary Sacrifice Deductions (not superannuation): 

The ATO Reporting Category for this is: Not Reportable. In order to ensure the Deduction is Pre-Tax in Payroll and the STP engine, we need to also exempt the Deduction from Tax as well. Click the Exempt button and then tick PAYG Witholding.



One common misconception is that the Calculations are now done on the backend and are not directly visible like the Payment Summaries and reducing the Gross by the Negative Salary Sacrifice amounts. Though this is now done for you before being sent to the ATO.

Payroll Reporting does have its own set of Company Information. This can be seen and updated by selecting the Company Information option (top right of the Payroll Reporting window).

A Software ID is a unique number that is required to be passed across to the ATO to indicate that you are using your MYOB Software to comply with STP requirements. You can obtain this number by completing the Connect to ATO process in your MYOB Software.

You will need to contain the ATO (1300 85 22 32) with that particular number. Alternatively, if you do have Access Manage you may be able notify the ATO online


If you need to get your Software ID outside the connect to ATO process, you can get it by:

  1. Go to the Payroll command centre, click Payroll Reporting.
  2. Click Online Reporting Centre, then ATO settings.
  3. Enter your details, and click GO.
  4. Note down your Software ID and contact the ATO (see above)

Currently, it is not possible to update the Business contact person and their details after sign up, but we are working on updating that in the coming period.

If you have signed up using the incorrect ABN, do contact our phone-based team to address that situation.

Ensuring that the computer you are using to Check Payroll Details is connected to the Internet. If you are using the file on a server, the server would also need to have access to the Internet.

If you are still having errors like this, take a look at our post: Single Touch Payroll (STP) Connection Troubleshooting Steps

Single Touch Payroll uses Internet Explorer on your computer and it would need to be installed/enabled to set up and use STP payroll reporting.

Your Internet Explorer browser does need to be enabled to Use TLS 1.2.

To Ensure you are using TLS 1.2 in Internet Explorer:
  1. Open Internet Explorer
  2. Click onto the Cog in the top-right
  3. Go to: Internet OptionsAdvanced
  4. Tick Use TLS 1.2
  5. Click Apply and then OK
  6. Close AccountRight then re-open the software

Typically, this is caused by not having the appropriate level of access for your my.MYOB account. If you are encountering this error, do ensure that you have entered the correct my.MYOB account information when prompted.

If you are still getting that error do Start a New Post on the Forum and one of the MYOB Team would be happy to investigate further.

MYOB Product Team

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