Single Touch Payroll

More comm's will be sent soon to all payroll users. 

As soon as the issue is resolved all will be contacted.

JoR 

You can go to this page https://status.myob.com/ and click on subscribe. You'll then get an email whenever an issue is formally identified, and another when it's resolved, and occasionally, updates in between. I've found it has lowered my frustration levels to simmering instead of boiling over when I find out about something before I've been affected personally.

I have the same issue.

The Gross figures and PAYG in the STP YTD report are double what they are on my MYOB Payroll report for some employees.  

I didnt have this issue yesterday

Trans-2015 It's very unlikely to be related.

It is recommended to run an update in STP reports for all employees and to compare with the payrull summary report. It also could be that someone has changed the employee card values, so please check the payroll register summary and payroll activity summary to ensure they equal

Hey Bronwyn, 

We understand your concerns and thank you for sharing your thoughts with us. We will definitely pass this feedback to the team and wanted to assure you that the team is working hard to get this issue resolved ASAP. We will inform our users here whenever we have an update from the team. Thanks once again for your patience and understanding. We genuinely appreciate it. 

Kind regards, 

Selva

Hi all,

For those of us who have been around, ever since Single Touch Payroll was introduced, and at every EOY since, there have been major issues with either the MYOB Updates, or system instability such as this year, or reporting errors not visible throughout the year, suddenly appear. 

Phase 2 is just another opportunity for more disasters - more user frustration and stress etc. Not only does MYOB force the file to be online, the way the reports are presented, that you have to look under the 3 dots to find hidden amounts and add them up yourself is quite poor for a premium priced product/service. And for terminated employees, the data is not only hidden but ofter missing altogether. And you just don't know what was sent to the ATO under MYOB's 'trust us' policy.

Many AR2023 users who did not want to have their files online switched to using  STP Creator for STP reporting. Sure there is some additional cost, eg $111 for most employers or $222 for others. However it saves those users having to deal with all of the stress caused by the current issues using MYOB for STP reporting. You can process payroll in MYOB whenever you like (even when MYOB Payroll Reporting Centre is down). Best of all however is the fact that products like STP Creator, show you exactly what is being sent to the ATO before it is sent. So you can check that everything is setup and recorded correctly, and reported correctly. There is not need for repeated zero pays and the like. Fixing an error is considerably easier.

Sorry if to some this reads like a shameless plug for STP Creator. It just bothers me when I read so many posts over these past 2 days such as on this forum thread. MYOB have really dropped the ball, and users are paying the price, not just in premiums, but in the stress and frustrations as expressed by so many on this forum. Am I being too harsh? Perhaps. Though I'm not suggesting users abandon MYOB, just pointing out that when it comes to STP reporting, there are other, and arguable considerable better options.

Regards

Gavin

Hi Carissa_B ,

The issue from Tuesday impacted the ability to use payroll features. It did not send incorrect amounts to the ATO. As per our help articles we always advise you to send an update event to ensure that your payroll totals in MYOB sync with the figures held by the ATO.

Yes this will be related. We are working as swiftly as we can to resolve.

Hi Eliane 

Thanks for letting us know.

Could I please request the screenshot/report  of the following details to be sent via Private message to look into it.

Use either last week pays date range or capture for June month

• Payroll Activity summary
• Payroll Register summary
• Payroll Reporting center

I will raise this concern with the team and provide an update at the earliest.

Cheers

Priya Selvaraj