Forum Discussion
6 Replies
- Doreen_PMYOB Moderator
Hi EHAccount22
Thank you for your post.
We truly appreciate your feedback. Sorry to hear that you've had that experience as we only want to provide a seamless experience to our customers.
Kindly provide us the further details of your concern so we could look into it and assist you further. We are more than happy to assist.
Best regards,
Doreen
Dear Doreen,
I dont want to post on this public site the private information. I tried replying to your message and it did not work. I do not want to attach the error messages for all to see. How am I supposed to contact you for help as no one has called me back depsite this meesage sent to me yesterday
Dear
Thank you for contacting MYOB Customer Service. I apologize our call got disconnected. I will schedule a call back with you tomorrow morning. Thank you!Just total rubbish as no one has even tried to call me today??
Very frustrated as this needs to be lodged by 14th July by ATO rules??
I have no FBT figures so that is not the issue as with others comments
- EHAccount22Contributing User
Dear Doreen,
MYOB is really not supplying any support services at all.
Basically for the last 12 days I have been tryin to solve this issue repeatedly calling MYOB being on the chat. Onall occassions I was told after hours of tryoing that I would be called back the next day and then never to receive the call back. Clearing the cache did not work. Then today after trying again for 2 companies both with over 350 employees it failed again. I llokled to the community pages and saw omne suggestion of trying in batches. I did this in smaller numbers of 50 to 70 each and it has finally lodged successfully!!!! A very stressful time and wonder why with all that supposed help that I accessed not one MYOB support staff suggested this fix. Last year we were able to lodge all staff at once? MYOB is so behind the game with help and your help pages are so basic that if you type the exact error message that you have received it does not erven come up with the exact anwser to it or why this actual message is occuring. Lift your game MYOB as with the high software charges it is simply not good enough and there will be no professiuonal recommendations to use your products.
Natalie
- SrideviContributing User
Dear team
Am getting something went wrong error.
Is there any probelm in MYOB. We need to create pay run.
Sridevi
- Earl_HDMYOB Moderator
Hi Sridevi,
Thanks for your post and I'm sorry to hear that you were not able to access your accounts. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. We are delighted to inform you that the service has been fully restored following the recent Microsoft Azure outage. Essentials, AccountRight Live, and MYOB Business are now operating as usual.
Both MYOB and Microsoft will maintain close monitoring of our systems in the coming days to ensure uninterrupted service. We sincerely apologize for any inconvenience you may have experienced due to this outage, and we extend our gratitude for your patience while we worked diligently to resolve the issue.
If you have any further questions or require assistance, please don't hesitate to reach out. Our team is here to help.
Regards,
Earl