Hi,
I've had two Super payments paid but still processing in MYOB. One on 3/3 and the other on 19/4.
I thought maybe it was because some employees were with Sunsuper - but the ABN and USI are the same with Australian Retirement Trust so should have gone through OK.
What do you think is holding up the processing?
Thank you,
Simone Hellsten
We are experiencing the same problem accross a number of client files. Can MYOB please advise what the hold up is or a solution to the problem. Time is of the essence given the due date for payments.
Hi Samantha52,
Thanks for your post. So I can help can you please confirm the date that these payments were made and confirm if the payment has been deducted out of the accounts ? If they haven't can you confirm what the status of the payments are in the file.
This has happened with my last two super payments as well - the payments have been debited from my bank account but are still showing as the 'Processing Payment' status in the manage payments window. I'm not sure what to do, som advice would be great thanks MYOB.
Hi SallyC_1983,
Thanks for your post. Generally speaking, If the status of the payment is still "Processing Payment" but the funds have been deducted out of your account, it will still be processing through the clearinghouse and has not yet been released to the respective super funds. SuperChoice has advised allowing 5 working days for the payment to be processed, so I would check it again in a couple of days to allow for this.
Do let me know if you have any further questions.
Hi shellsten65,
Thanks for your post, I'm happy to help. Can you please confirm if both these payments on the 3/3 and 19/4 have been deducted from your account ?
If they haven't been deducted from your account and the payments are still showing as Processing payment you will need to check the following:
Once you have made any required changes you will need to reverse and reprocess the payments.
Do let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Melisa,
Both the 3/3 and 19/4 have been deducted from the bank account but are still processing.
Can you please let us know what is holding them up, and when they will be processed as it is a matter of urgency.
Thank you for your help,
Simone
Hi shellsten65,
For payment 19/4, please allow up to 5 business working days for the payment to be processed and status to be updated. In regards to the payment on the 3/3, please send me a private message with the following details so I can take a look into this:
