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- Earl_HDMYOB Moderator
Hi alicialuhrs,
Thanks for your detailed post, and welcome to the Community Forum! To resolve this issue, I suggest clearing your AccountRight cache to address any software discrepancies Clearing the AccountRight Cache. Additionally, you can refer to this help page for further troubleshooting steps. Import troubleshooting
Feel free to post again, we're happy to help!
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Regards,
Earl