Partner Zone

Update event not working

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
KatCT
Experienced User
14 Posts
Experienced User
Experienced User

14Posts

3Kudos

1Solutions

Solved: Go to Solution

Update event not working

Hi,

 

I have a situation where I identified a wage payroll category had 'Not Reportable' incorrectly assigned as the ATO Reporting category, the correct category was 'Gross Payments'.   This payroll category had only been used once for one employee.

 

I updated the payroll category and processed a $0 pay for the employee, the STP report has been accepted by the ATO but the employee's YTD gross payment figures have not changed to include the one-off payment. 

 

I need to fix this ASAP so that I can finalise all 100 employees.

10 REPLIES 10
NikkiParsons
Partner
262 Posts
Partner
Australia

262Posts

119Kudos

19Solutions

Re: Update event not working

Hi @KatCT I find it sad coming here seeing people need urgent help and MYOB not having pulled out all steps to up their support during this crucial time - especially on the two weekends until the 14th.

 

Have you tried reversing the said pay entry and re-processing it with the updated pay category? Might work?

KatCT
Experienced User
14 Posts
Experienced User
Experienced User

14Posts

3Kudos

1Solutions

Re: Update event not working

Thanks @NikkiParsons 

 

I was hoping to avoid that as it's a pay from September last year, and I didnt want to unlock periods etc.....it's also kinda the point of the update event 🙄

 

I amended another employee's pay history in their card file yesterday and sent that event through succesfully.

 

I am working through MYOB's step-by-step instructions for EOFY finalisation, and they're not working.....

KatCT
Experienced User
14 Posts
Experienced User
Experienced User

14Posts

3Kudos

1Solutions

Re: Update event not working

Today I got an auto-email from the Community Forum asking me if your response @NikkiParsons was a solution.

 

MYOB - it is not!!!!

 

Your update event has not corrected my employees end of year figures.  I have followed your instructions to the letter, and your update event has not worked.

 

Can someone please respond.

M_kear
Contributing Cover User
13 Posts
Contributing Cover User
Australia
Contributing Cover User

13Posts

0Kudos

0Solutions

Re: Update event not working

Hi,

 

I read below that you have periods locked.  Maybe unlock the period and try and send an Update Event for the 2023 year.   

 

We  had the same issue with changing a category (payroll) and then couldn't lodge an update.  We use category tracking (not related to payroll) but once I turned that off and tried again to send an update through STP it worked.

 

 

KatCT
Experienced User
14 Posts
Experienced User
Experienced User

14Posts

3Kudos

1Solutions

Re: Update event not working

@M_kear thanks for your response.

 

Had tried unlocking the period, and we don't have category tracking enabled.

 

I have had a response from a moderator on a different thread, will post here if the suggested solution works.

Genreve_S
MYOB Moderator
2,465 Posts
MYOB Moderator
MYOB Moderator

2,465Posts

68Kudos

300Solutions

Re: Update event not working

Hi @KatCT.

 

Thanks for posting. 

 

Is this for an employee that is terminated? If it is before sending the update event make sure to remove the termination date on the employee card, ensure the employee card is active, and remove the employee in the employee termination tab in STP.

 

Let me know if you require any further assistance with this. I'm happy to assist. 

 

Cheers, 
Genreve

KatCT
Experienced User
14 Posts
Experienced User
Experienced User

14Posts

3Kudos

1Solutions

Re: Update event not working

Thanks @Genreve_S 

 

The employee hasn't been terminated.  

 

I have had another suggestion from another MYOB Moderator (Doreen_P), which requires me to clarify something with our accountant.  Hopefully that will happen today, if the solution works I will post here.

Genreve_S
MYOB Moderator
2,465 Posts
MYOB Moderator
MYOB Moderator

2,465Posts

68Kudos

300Solutions

Re: Update event not working

Hi @KatCT

 

Thanks for letting me know. 

 

If you run into any issues or need further assistance feel free to post on this thread too. We're happy to help. 

 

Cheers, 

Genreve

KatCT
Experienced User
14 Posts
Experienced User
Experienced User

14Posts

3Kudos

1Solutions

Accepted Solution Solved

Re: Update event not working

Hey everyone,

 

Had to clarify with our accountant and amend the tax treatment of the payroll category and then everything aligned after the update event.

 

Thanks.

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post