Forum Discussion

ntreloar's avatar
ntreloar
Contributing User
2 years ago

YTD Verification Report not matching summary report.

Hi   Can MYOB pls send out the email to all clients to fix the EOFY Payroll verification report as I did not receive it and my MYOB database has an issue due to staff terminations. The summary and...
Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi ntreloar, 

 

Thanks for your post. An update in regards to this has been made on our Community Forum post ETP Finalisations. 

  • financehouse05's avatar
    financehouse05
    Experienced Cover User
    2 years ago

    Hi Melisa

     

    The post that you are referencing does not tell me how to fix the problem with the ETP issue not showing correctly on the payment summary??

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi financehouse05, ntreloar, 

       

      If you're experiencing the below mentioned on the post: 

      We've also identified that some customers have attempted an ETP reversal are seeing incorrect figures on their YTD verification report and reported to the ATO. This is occurring for customers that have undertaken an updated event in FY22/23 for an ETP payment in the prior financial year, with a reversal payment date of 30th June 2022.

       

      As mentioned on the Community Forum post our teams are working on a solution for this and they will be in touch with the next steps when a fix is in place. 

      • financehouse05's avatar
        financehouse05
        Experienced Cover User
        2 years ago

        Thanks Melisa

         

        I have not attempted a reversal.  I am still awaiting a response on how to fix the issue.

  • ntreloar's avatar
    ntreloar
    Contributing User
    2 years ago

    HI Melisa

     

    This does not advise how to fix the issue. I'm not sure how our  accountant can help with a MYOB reporting issue. I was advised via the online chat yesterday I would receive an email with instructions to fix. I have not yet seen this email. Can you please forward to me asap.

     

    Thanks

    Nadine