Forum Discussion
Hi Melisa
The post that you are referencing does not tell me how to fix the problem with the ETP issue not showing correctly on the payment summary??
Hi financehouse05, ntreloar,
If you're experiencing the below mentioned on the post:
We've also identified that some customers have attempted an ETP reversal are seeing incorrect figures on their YTD verification report and reported to the ATO. This is occurring for customers that have undertaken an updated event in FY22/23 for an ETP payment in the prior financial year, with a reversal payment date of 30th June 2022.
As mentioned on the Community Forum post our teams are working on a solution for this and they will be in touch with the next steps when a fix is in place.
- financehouse052 years agoExperienced Cover User
Thanks Melisa
I have not attempted a reversal. I am still awaiting a response on how to fix the issue.