Forum Discussion

sergroup's avatar
sergroup
Contributing User
18 days ago

payroll error bug

Using the web browser with the online file, an employees data gets wiped when you click on their file.

 

Is there any way this can be fixed going forward?

 

9 Replies

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    17 days ago

    Hi sergroup,

     

    Welcome to the Community Forum! It's great to have you join us.

     

    I understand how concerning it is to experience data loss, and I'm here to help you resolve this. To assist with your concern, it seems like applying a fixed script to your file might be the way to go. To get this rolling, could you please confirm the last four digits of your serial number and the company file ID number (you'll find this in Help >> About MYOB AccountRight)? 

     

    Looking forward to assisting you further.

     

    Cheers,

    Princess

    • sergroup's avatar
      sergroup
      Contributing User
      9 days ago

      Hi - Please apply your bug fixes.

       

      last four digits are

       

       

      6112

       

      Regrds,

       

      Matt

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        9 days ago

        Hi sergroup,

        Thank you for sharing the information. Could you please verify the Company File ID? You can find it under Help >> About MYOB AccountRight. Thank you!

        Looking forward to your response.
        Regards,
        Earl