software payroll error

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2016
Contributing User
5 Posts
Contributing User
Contributing User

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software payroll error

I wanted to bring to your attention that payroll software we are using has been experinecing errors in its calculation. Alsthogh i have informed the support team about these issues, but we are still encountering random errors. Specifically , the program is incorrectly calculation the gross pay by using incorrect salary rates. Our salsasry rates are supposed to be permanent , but the program randomly changes them. 

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Earl_HD
MYOB Moderator
3,328 Posts
MYOB Moderator
MYOB Moderator

3,328Posts

114Kudos

261Solutions

Re: software payroll error

Hi @2016,

Thank you so much for your detailed post and welcome to the Community Forum! I'm sorry to hear that you are having issues about your payroll. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. May I ask whether you have enabled the "automatically adjust base hourly" option for your pay items? What I recommend is to visit this help article that will give you more information about: Setting up pay items

Feel free to post again, we're happy to help.
Regards,
Earl

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