software payroll error

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Contributing User
5 Posts
Contributing User
Contributing User




software payroll error

I wanted to bring to your attention that payroll software we are using has been experinecing errors in its calculation. Alsthogh i have informed the support team about these issues, but we are still encountering random errors. Specifically , the program is incorrectly calculation the gross pay by using incorrect salary rates. Our salsasry rates are supposed to be permanent , but the program randomly changes them. 

MYOB Moderator
3,328 Posts
MYOB Moderator
MYOB Moderator




Re: software payroll error

Hi @2016,

Thank you so much for your detailed post and welcome to the Community Forum! I'm sorry to hear that you are having issues about your payroll. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. May I ask whether you have enabled the "automatically adjust base hourly" option for your pay items? What I recommend is to visit this help article that will give you more information about: Setting up pay items

Feel free to post again, we're happy to help.

MYOB Community Forum

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Accept it as a Solution
Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post