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Mozzart's avatar
Mozzart
User
2 months ago

Help

Why show the notif "nothing to print" in my myob when i Will report general journal, IM use myob v23

7 Replies

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Mozzart,

    Thanks for your post, and welcome to the Community Forum! The "nothing to print" message typically appears when there are no values available within the selected date range to retrieve. I would also recommend to run the report for a shorter period. 

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Regards,
    Earl

    • Mozzart's avatar
      Mozzart
      User
      2 months ago

      So, what must i do? IM really beginner in this soft

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        2 months ago

        Hi Mozzart,

         

        Thanks for the response. With this “nothing to print” message, it tends to happen when there are no values to pull from the selected date range. I recommend clearing the AccountRight cache first. Then you can test this by expanding the date range, clicking refresh (green arrow), and seeing if it is pulling information at all or just for that month.

         

        If this doesn't work, it might be useful to check out this related post from the forum with the same issue. Please see the attached link here: https://community.myob.com/t5/Original-MYOB-Essentials/Printing-Issues-General-Journal-Entries/m-p/428620#M18913

         

        If neither of these scenarios apply, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team.

         

        Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

         

         

        Kind regards,

        Shella

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Mozzart,

    When running the report, could you please expand the date range and click refresh (green arrow) to see if it pulls any information beyond just that month? I would also recommend checking out this post, as it contains a solution for this issue.Printing Issues_General Journal Entries
     

    If you're still experiencing the problem, why not give our virtual assistant, MOCA, a try? It's designed to delve deeper into issues like this. You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you're looking for, don't worry; our live chat team is available to pick up where MOCA left off.

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl