Forum Discussion

JAL207's avatar
JAL207
User
3 years ago
Solved

A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT I WOULD LIKE TO KNOW HOW TO STOP THIS AUTOMATIC PAYMENT / REMITTANCE PAGE, THANK YOU 
  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi Everyone

    Thank you for your feedback and your patience in regards to this topic.

    I’m pleased to announce that the AccountRight 2021.5.2 version has been made available and does include a remedy for this particular situation. PC Edition users should receive an in-product prompt to install this new version upon opening.

Melisa_D's avatar
Melisa_D
Former Staff

Hi JAL207, 

 

Thank you for your post. This issue has been raised with our product teams who are currently investigating, at the moment I don't have any updates on this. As soon as I do I will get back to you. 

 

Do let us know if you have any further questions. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

sKrael's avatar
sKrael
Experienced User
3 years ago

I have this problem too.

 

The second page of a printed invoice adds the "online payment" details. I cannot format or edit this.

 

The only way to disable this is to untick "Online payments" every time on each invoice, however this is not a satisfactory "solution".

 

Look forward to a resolution to this annoyance.

  • Albare's avatar
    Albare
    Trusted Cover User
    3 years ago

    It's probably too late for today however until the issue is fixed the best option is to print the invoices from the "Print/Email Invoices" from the "Sales" Tab of the main Command Centre page.

    You just need to choose the appropriate settings under "Advanced Filters" to ensure the invoices you wish to print appear in the "To Be printed" page.

    Double check your Date range

    untick "Unprinted or Unsent Sales Only" if you have already printed the invoices.

    Choosing the correct Form type etc...

    • AndrewStephen's avatar
      AndrewStephen
      Valued Cover User
      3 years ago

      Hi Albare 

      Good suggestion, but not really practical when you are needing to print invoices at the front counter for customers as it takes the already slow process of printing invoices to a painfully slow process.


      You need to close out of the sales screen, load the print/email invoices screen, wait for the invoices to load (upto 10 seconds), find and tick invoice (we can have 100+ in the last), and select print wait for the invoice to print.


      Meanwhile, the customer is just staring at you think what are you doing !!  and all we can say is Sorry, MYOB did an update yesterday and broke things, again !!!! won't be long now your invoice is coming.

      Would be so much easier if MYOB doesn't break things like this, especially when the release notes make no reference to changes/bug fixes in this area.

      • sKrael's avatar
        sKrael
        Experienced User
        3 years ago

        I have found that if you simple untick the "Online payments" option on the sales screen then the additional info doesn't print. Hopppefully that's a more convenient option for some people.