MYOB sending out reminders for closed invoices

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Kim26
Contributing Cover User
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Contributing Cover User
Contributing Cover User

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MYOB sending out reminders for closed invoices

Hi, I have been using MYOB for some years and always had automatic reminders set with no problem.  But this month a number of clients who have already settled thei invoice recieved reminders for overdue amounts.  I have checked in teh invoice activity and all show the payment recieved and the date and the invoice is marked as closed.

 

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Genreve_S
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: MYOB sending out reminders for closed invoices

Hi @Kim26

 

Thanks for posting in the forum. 

 

I'm sorry to hear about the invoice reminders. We were not informed of any issues with the invoice reminder sent for paid invoices. However, I believe there was an issue with the invoice activity not updating, this might have caused the issue. The issue in the invoice activity has been fixed. Feel free to let us know if the issue with the invoice reminder arises again.

 

We're sorry for the inconvenience. In the meantime, feel free to post again if you need any other assistance. 

 

Cheers, 

Genreve

 

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