POOR SERVICE !!

liftn
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POOR SERVICE !!

Hey team,
 
Not sure if this post will be even worth sending as I don't feel MYOB cares much about customer service. I have also sent an email. Love wasting my time when trying to run a business. 
 
I have been trying for weeks and weeks to get my account set up for online payments and each time I call I get met with the person I'm trying to contact being conveniently unavailable. When I email her she also doesn't respond. The team member's name is Sade Williams. 
 
I'm at a point where I'm ready to leave MYOB and go to a competitor based on my bad experience and by the looks of your customer's complaints online customer service is seriously lacking.
 
Getting promises that I will get a call back from team members Chan is also insulting when you never do. Just be honest and say we couldn't give two stuffs, so you may or may not get a call back.
 
Paying for a service I can't utilise is just bloody fantastic! Especially when I have no cash flow based on not being able to invoice.
 
My reference call numbers are:
00D2Y0000A3HW
00D2Y00001H9WAS
 
Hope to hear back from you soon, if you care enough to respond.  
1 REPLY 1
Earl_HD
MYOB Moderator
3,237 Posts
MYOB Moderator
MYOB Moderator

3,237Posts

108Kudos

244Solutions

Re: POOR SERVICE !!

Hi @liftn,

Thank you so much for your post and welcome to the Community Forum! 

I'm truly sorry to learn about the trouble you've encountered with our service. This experience doesn't align with our commitment to providing the best for our customers. Please know that I've escalated this to the appropriate team for review and resolution.
 

Regarding the issue you're facing, I'm here to assist you. I've sent you a private message to gather additional information that will aid us in resolving this matter promptly. Your cooperation will greatly assist us in finding a solution. Thank you for your patience and understanding.

Looking forward for your response.
Regards,
Earl

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