Forum Discussion

Huon1's avatar
Huon1
User
2 months ago

Size of invoice Default to Letter

When printing invoices to PDF it defaults to Letter size. At the moment I am altering this manually every time I print. The default settings of the form I am using is already set to A4. How can I res...
Princess_R's avatar
Princess_R
MYOB Moderator
2 months ago

Hi Huon1,

 

Thank you for your post, and welcome to the Community Forum!

 

I would recommend reviewing the customised form you are using for printing invoices. Kindly refer to this Help article: Set the form size and background. If it is set correctly, please check your printer settings, which might be overwriting the AccountRight settings.

 

Feel free to create a new post again if you need further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

  • Huon1's avatar
    Huon1
    User
    2 months ago

    Hi Princess,

     

    I've tested and confirmed the printer is set to A4 in the settings, I've also tested this on multiple PDF printers and I'm getting the same result. I've even tried the default MYOB forms and they all want to print in the letter size.

     

    Are there any other application settings that we can check?

     

    Please let me know.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 months ago

      Hi Huon1,

      Thanks for your response. If the default size is still defaulting to letter despite your settings, it could be because the default form is set to a letter size. I recommend following this Help Article on setting the default form for emailing or printing.
       

      By doing so, you should be able to select a form with the A4 sizing that you require. Please inform me of the outcome after following these steps.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

       

      Regards,
      Earl