Chart of Accounts

Hi CML8 

MYOB support would not be able to fix those accounts for you , we can only provide steps to fix the problem and assist if you're getting stuck. The detailed steps are given below to move the accounts, if it does not work for you, confirm where exactly you're getting stuck so we can advise accordingly (please only try these steps after you have the backup of your file as it is going to change the hiearachy) : 

Method 1
1. In the Accounts List window, click to highlight a detail account below the Header account with the incorrect positioning.
2. Click the Up button to change the hierarchy of the detail account. This will move the detail account to not be under the Header account.

Example below shows after pressing the Up button, the detail account 6-2101 is now on the same level as the header account 6-2100.
Note: This Example show the header account is still incorrect. It should have no balance with no detail accounts to total.



3. Now we have moved the the detail account this is no longer being totaled in the header account.
4. Check the Header account balance,
5. Move the detail account back down under the Header account, check the header account balance, this should now be correct. if not move onto refreshing the header account balance by refreshing the levels again. 

Example below shows the detail account 6-2101 has been moved under the header account 6-2100, and is showing the incorrect header balance still.

Method 2. To refresh the header account balance by refreshing the header account itself

1. Make a backup of your file. 
2. Click the arrow next to the header account.
3. Change the Header account to a Detail account
4. Under the Details tab change the Tax Code to N-T
5. Click OK
6. Click the arrow next to the header account
7. Change the Detail Account to a Header account
8. Select the first account that should be under the header account and click Down
9. Using the Down button move all other accounts that should be under the header account

It is also recommended to restore a backup of your file to check if the accounts are organized as they should be. If either of these steps does not resolve the issue, let us know.