Connection error when invoicing
Connection error coming up when we are invoicing. We use inventory and at 67 lines of inventory a connection error comes up. Everything you have done before this has to be lost as there is no way of saving anything you have added before the last save .
Been in contact with Myob and what a bunch of headless chooks . Their service is appalling . It takes an hour to get them on the phone then 40mins to convince the moron that we need technical help. Then you get through to a so called technician, who is useless as well. Then sit on the phone another hour send diagnostics and changing source coded and then finally they say they will call back in 48 hrs . But they never do. Then you call back and noone has any idea of what you are calling about . This online program is a joke . You then have to run through everything you have done until finally the first person realises it is out of their league and you go back on hold for another hour. Only to be cut off as soon as the technician answers.
To the experts out there we have brought in an IT guy to our house and our connection is 78MPS. It never drops out. We have disabled all firewalls and all personal programs that might upset a connection.
Then they got me to change the DNS connection code to the server. That did nothing.
Then they got me to change in the source code of the .EXE file the settings to 3600 seconds and even add in a line for Transaction timeout Minutes to connect. Still no good.
What a joke. I am trying to run a business and we cannot send any invoices. But this company never call you back and do nothing to help. They should be ashamed of themselves and this product. if something isnt done very soon I will be leaving them for another program . This used to be a great program for 20 years and now it has bugs everywhere and absolutely no help.
