There I was, "happily" entering all the outstanding invoices so I could pay some creditors and claim some flood recovery money when suddenly (after entering easily a dozen purchases from the In Tray) I click on the next invoice sitting there to create a purchase and the circle of death appears. Spinning, spinning. Then I get a message stating I have no invoices in the the Tray. I have rebooted Accountright twice now. Drunk a coffee. Nothing is working - all those invoices have it seems, disappeared. H E L P To go through my email in box and try to work out what's been posted and what has not is a work of hours.

Its not even loading what was in the in-tray either. there is comments on MYOB partner HQ Facebook site as well with people having difficulties.

I am having the same problem. Very frustrating when you are trying to work. The documents will typically come back though, once MYOB has fixed the issue, so don't stress just yet.

Came back up for half a second and has now gone back to not showing anything in my in tray

Mine isn't fixed either, they need to lift their game as there have been too many issues occuring lately.Some of my long time clients are looking elsewhere.

Same issue here none of my In Trays are opening

In Tray deleting all my purchase invoices

11 Replies

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MichelleGraham
User
2 years ago
Its not even loading what was in the in-tray either. there is comments on MYOB partner HQ Facebook site as well with people having difficulties.
Fluoresce
Partner
2 years ago
I am having the same problem. Very frustrating when you are trying to work.

The documents will typically come back though, once MYOB has fixed the issue, so don't stress just yet.
BMS
Experienced Cover User
2 years ago
Same issue here none of my In Trays are opening
CloverQ
Former Staff
2 years ago
Hi TTO Fluoresce MichelleGraham BMS

Thank you all for the information. Our developer teams have picked up an issue that was causing the In Tray service intermittently unavailable. They have taken action to restore the service and are continuing to monitor the service.

I'd suggest give it a few minutes then restart AccountRight. If you are using the browser version please clear the browser cache also.

Sorry for any inconvenience caused.
- Susan_Sun_SEIT
  User
  2 years ago
  Came back up for half a second and has now gone back to not showing anything in my in tray
  - NCant
    Contributing Cover User
    2 years ago
    Is the In Tray function down at the moment ???
    
    It is not working on several of my files.
- Fluoresce
  Partner
  2 years ago
  Many thanks for your reply Clover.