Payroll Information not reported to the ATO

I am having the same problem and have done so for the past 3 weeks.  We are using Windows Server 2012 and AccountRight SE 2022.9.

Please help MYOB as the ATO will fine us if we don't report to them each week.

Hello Teonn 

Welcome to the Community Forum. 

Our investigations have found while it works in the web browser, the error happening on through the desktop application is due to not being on a supported version of windows. 

Please make sure you are on a supported version of windows for your software. If you are not on any of the listed you will need to update. You can check our system requirements here.

If you are on a supported version, can you please send me a Private Message containing: 

•  Business name
• Serial number
• Company file ID
• Screenshot of the windows version you are on

Hi Chris

I too have experienced the same problem.  Were you able to assist with @Teonn and @Kel1010 with their issue?  Thanks.

What version of Windows are you running?

fyi I has a similar issue, I had to use MYOB on a newer OS (in my case a Remote Desktop Server 2016) and it worked

How do i private message you? im having this issue when manually processing pays. My windows system is upto date. Thanks

ChrisMYOB 

Sorry but that's not true.  According to your system requirements it should work on server 2012 but it doesn't.

Operating System

• Microsoft Windows 11
• Microsoft Windows 10
• Microsoft Windows 8.1
• Windows Server 2019
• Windows Server 2016
• Windows Server 2012

This was reported weeks ago https://community.myob.com/t5/AccountRight-Staffing-and/Cant-submit-STP-report-to-ATO-nor-connect-to-Payroll-Reporting/td-p/781368 and we are still having the same issues

also not working on windows 8.1 (PC soon to be upgarded to 10)

Hello Kel1010 

Welcome to the Community Forum.

You will only be able to Private Message a Moderator when asked for information. 

Are you able to provide some more details, when you are having issues manually paying, is it the same error as on this thread or are you getting something different?

If it is the same error, and you have your windows up to date, can you please send me a 

Private Message containing: 

•  Business name
• Serial number
• Company file ID
• Screenshot of the windows version you are on

I have had the same problem for a month, I now have 4 weeks worth of reports that do not show up anywhere that I cannot send to the ATO & it's almost impossible to contact MYOB, pathetic service from them