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MYOB AccountRight Ideas Exchange
Add your ideas to improve MYOB AccountRight software and vote on ideas to help us build what is most important to youAccountRight: Getting Started
New to AccountRight? Start your journey here.AccountRight: Payroll
Discuss any issues with payroll and staffing.AccountRight: Sales and Purchases
Chat about sales and purchasing in AccountRight.AccountRight: Banking
AccountRight: Accounting & BAS
Chat about any tax issues.AccountRight: Reports
AccountRight: Inventory and Multi Currency
AccountRight: Import/Export & Integrations
The AccountRight Blog
The latest AccountRight news direct from our product development team.
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Featured Content
Today I’m happy to announce that we have released a major update to our Final Pay workflow. In addition to guiding you through paying out unused Annual Leave, you can use Final Pay to pay unused Long...
9 months ago
Learn more about AccountRight scheduled decommissions
2 years ago
Hey everyone!
We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods.
This will prevent sign-in hassles and getting locked out if you ...
12 months ago
UPDATE 31/01/2025: Please scroll down for new comments with important updates.
The latest
As well as attempts information to help protect you against people trying to gain access to a cust...
9 years ago
Payroll tax report - browser version AR Live
Does anyone know where I can find the Payroll Tax report in the AR Live browser version? I can find it in the desktop version but have an employee that uses the browser version only, and we can't locate a report that provides the same information. Thank you.
Help get our verification finalised
We have been trying to get our verification for online payments (just so we can continue to email invoices) done for weeks. We have submitted the documents requested, then we received a request for the documents again. We then resubmitted and it said they could not match our ID and gave a strange name we had never heard of. We logged another request and was sent a request for a passport photo - don't have a passport. Have called and waited online for over 2 hours then was cut off. We have replied to emails requesting more information, have used the secure portal and still cannot get verified to end out an invoice! Yesterday afternoon we received two further emails requesting the same information one after the other. Please please please fix this and give us a way to contact MYOB without a 2 hr phone call or redundant emails that don't solve the issue.Default email messages not working
We are having a glitch where the wrong message (even now it has been deleted in notes??, didnt create it through there?) and its sending to all customers when sales invoices are emailed out. We have halted sending emails due to this reason so will impact our cashflow if not resolved soon.
decimal places
Hi We are importing invocies in txt format from a third party to a timebilling invoice format. When we import the invoices will sometimes have an hourly value to 2 decimal places and others to 5. In the one invoice we can have the same rate appearing in multipe variations. Is there a way we can fix this rounding and have all rates to 2 decimal places? ThanksAdd options for date fields
MYOB used to remember the year of the last date entered in a field. It was mildly inconvenient in January but overall, especially when running reports, it was great. So if my boss suddenly wanted reports from last year for the end of each month, I could type, for example, 31.3.24, and run the report (which would automatically refresh by tabbing out of the date field, but now I have to click on the refresh button or type ALT+ R R R but that's a whinge for another time). Then export, then simply type 30.4 and it used to remember the year. For years now though (no pun intended), it has been defaulting to the current year, so I just had to type the .24 many, many times to run a couple of different reports for each month of last year. It would be nice to have the option to either remember or not remember the year rather than always defaulting to current year.Sales Invoice Report with both due date and paid/closed date
Hi, There are a lot of sales reports but neither I nor the live chat support team, were able to find one that allowed me to modify it so both due date and closed date could be shown on the same report. Some reports allowed the due date, others allowed the paid/closed date but none of them allow both. My boss wants me to report on the average number of days overdue our overdue invoices go. I can get the daily snapshot from the to do list but again, if I 'print' the list to export it, the number of days overdue column disappears anyway, so I have to manually type the numbers into excel/calculator. But if I forget one day, then the data is gone. The report isn't back-date-able. I know I can also add a 'days to pay' column on some reports but I couldn't find any where I could get the due date as well to even do a calculation of overdue days. Since different customers have different payment terms, the number of days to pay is a useless stat for this purpose. Very happy to be proven wrong if this feature already exists. I don't even need the value of the invoices, just the difference between due date and paid date. I looked at both the desktop and browser versions of AccountRight.Create new company file
Hi As our company file has been going for many years, I would like to create a new company file (for the same business) to begin at the start of the financial year. Our current subscription allows one online company file. Should I create a new local company file then once I roll over at EOFY make the new file the online file? Looking for some help please.
STP Error code
My payroll report on STP reads Rejected with the following comment: We experienced an unanticipated failure while communicating with the Agency. (ATO error code: 6d9598fabc2e48c1efafa74d23a296b8e1e500e4ac45adff4050a6c63fa290ce Does anyone know how to rectify this so it does not happen next time?Accounts payable liabilities not showing in Balance Sheet report
Here's an interesting one for the brains trust on here. When we run a Balance Sheet on one our MYOB files (we have several), the Trade Creditors are not showing in the report. This is only happening on one file. The rest are okay. I went into the two ledger accounts to see if I could find an error in the way that they have been set up and they are fine. When I then tried to cancel or escape out of the card for that GL account, I get a weird error message. I've attached two screen shots showing the balance sheet with nothing in accounts payable and the error message when I looked at the GL code. Something has obviously become corrupted somewhere. The file was originally set up in 2015. Has anyone ever seen this before and how do I fix it?
Unable to login
Hi. I haven't been able to log in to my Accountright account this morning at all, even after a full reboot etc. The error message I seem to be getting is that my date and time are wrong on my pc and I should fix that. Of course - my date and time are not wrong! Anyone else having this issue? Fix please? Thanks,
Sales Order receipts
Hi Folks, We create orders in Accountright (Desktop version) and issue customers with receipts. We are able to print showing the current running balance but many of our customers want the receipts showing each individual payment. I don't appear to be able to run statements on orders. Is there a way we can do this?
Sorry, email delivery was unsuccessful.
Hi, I have been sending invoices to this particular customer without any issues for many years. However, yesterday and today, when I sent the invoice, I received an email from MYOB stating: "Sorry, email delivery was unsuccessful", with the diagnostic code: rejected. Could you help me to fix it?Wrong AMEX card comes up on MYOB when trying to link
Linking AMEX to MYOB, the wrong AMEX card is displayed and won't allow me to link to the correct account. In fact, the account that appears on the dashboard doesn't even belong to my organisation. I've rung AMEX, and they have said it is a problem with MYOB. I've rung MYOB and they have said that it is an AMEX issue. I do not even know the account that MYOB is is trying to link to in AMEX. Anyone else encountered this problem?Unable to Verification ID
Our company only needs to use the invoice emailing system. We have had to forward two types of verification which MYOB requested and twice we have received notification from MYOB that they were unable to verify the id and we are now having to forward a third form of identification for verification. We have co-operated in full and I am now starting to feel very uneasy and questioning MYOB’s intentions. Why is this taking so long and why the additional information (just to ensure the continuous use of emailing customers directly from MYOB). I have contacted the MYOB team several times and MYOB Support wanting an explanation as to why the id cannot be verified and instead of ringing me back, they are just forwarding an email asking for additional documents, ignoring my concerns and reluctant to make telephone contact. If customers do not comply the invoice emailing feature will be locked. This kind of service is appalling.Online Payments - Surcharge
It appears with the last two updates from MYOB our Invoices are converting to "Customer to pay surcharge". Our customers DO NOT PAY the surcharge we absorb the Merchant Fee . The first update the default had also changed to customer to pay Surcharge, however this time it appears our Invoices being sent have changed for the customer to pay, the default shows correctly that the business is to to pay the surcharge. Is anyone else having this problem? This is a real headache and rather embarrasing with our customers that pay through our MYOB online payment system! HELP :)
Migration from First Edge v4 to newer Myob version
Hi All, My company is running Myob First Edge v4 on a Mac OS 8 computer and now we need to migrate our work to a new computer running Windows 11. I have tried using Myob Account Right v19.13.0 on the new computer to upgrade and open the company file but it says that the data file version 12.04 cannot be upgraded to Account Right Enterprise Data Version version 14. Can anybody please let me know how I could migrate my company data from First Edge v4 to a newer Myob version? Thank you.MYOB MERCHANT PAYMENTS
I have spoken to both the Technical department at MYOB AND the Finance department at MYOB regarding both the set up of my MYOB merchant payby Myob. I have confirmed on multiple occassions that our system is set up correctly so that the merchant fees are charged as an additional on top of our invice totals. YET. The system continues to revert to charging us the merchant fees. When I speak to the finance department (which takes multiple hours to get through) they then confirmed that the set up was correct, yet, I am being charged on our invoices the merchant charge. I made the decision to cancel MYOB merchant use however now I have cancelled the service twice through our system and Still it is active. HELP!! I have not the time to call merchant/financial services again.