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Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Product Manager Q&A
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Latest topics
Help Pls ... Bank feed Active but MYOB Error box says we need to Buy a subscription ?
We have Accountright Plus the latest version as at 8th May 25, the linked bank account status is that the bank feed is Active but then an error box appears stating we need to " buy a subscription" it is an online cloud based datafile so we do already have online super and payroll etc .. why is this occurring and how do we fix this problem .... Should I remove ? the active linked bank account ... I am a bit reluctant to take that course of action. I have also logged into my myob where it shows our current subscription does have the bank feed entitlement. Please help. Tag Like0 Reply
card email address is in an invalid format
Hi, I am trying to add a new email address to a contact card and it tells tells me: "The card email address is in an invalid format." when I try to save it. I know the address is valid and working as I have received and sent emails to my client using it. I tried copy/paste the address and typing it in with the same result. I am using MYOB Business Lite, working on an iMac, macOS Monterey 12.7.6 and Safari browser if that helps. Any help would be appreciated. Anna
Bank Feed FAQs
Hi everyone, Bank feeds is a great feature offered in your subscription where you connect a bank account or credit card to MYOB Business. Once connected, the transactions from the account are fed straight into MYOB Business – instead of having to enter them manually. This saves time and helps to ensure your business books match your bank accounts. Find the list of supported banks here, including the frequency that they are updated to your file. I'm missing a transaction from my bank feed. Jump on over to this page here for some tips on how to check your feed is active and your filters are correct. Alternatively, the bank feed for the day might be delayed. You can check for notifications from MYOB about any known delays here ****If you are using bank feeds, make sure to tick the notification bell on this linked board above so that you are notified when we update about any delays. I'm missing a transaction from my bank feed (AccountRight Live) Please ensure that you click the 'get transactions' button to ensure all available data has been processed to your file Why are my bank feeds duplicated? The most common cause of duplicated bank feeds is when a qif file has been imported alongside bank feeds. If you have bank feeds active, please do not import transactions yourself to avoid duplication Why are my bank feeds delayed? Delays can occur for a number of reasons, although the aim is to have all transactions showing in our customers files at the beginning of the day, each institution has a different time of day and even days of the week that they provide the transaction data to MYOB. The most common scenario for delays is that MYOB has not received the file from the banking institution **When this happens, MYOB will work with the institution to get the data as soon as possible and get the feeds sent to our customers files. This (in most cases) will happen on the same day If you need help with your bank feeds or banking workflows, you can ask a question to the community in the below locations: For MYOB Business (Browser) > here For MYOB AccountRight (Desktop) > here If you need to get support from MYOB: Head to myaccount.myob.com and submit a support caseSetting up additional two-factor authentication methods
Hey everyone! We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods. This will prevent sign-in hassles and getting locked out if you can't get codes via your usual method. We recommend setting this up now to ensure you have a backup method to login without needing to contact us. You can set up: - Authenticator app (recommended) on a mobile phone or tablet - SMS sent to your mobile phone - Email (if set up initially) Instructions to set up an additional 2FA method: 1. Log into My Account (myaccount.myob.com). 2. Click your user name in the top-right corner and choose Account security. 3. Click the Add (>) button for the desired 2FA method. 4. Verify your identity with a 2FA code. 5. Follow the prompts to complete the setup. Once set up, you'll be able to receive verification codes via different methods. If you need to remove or reset a 2FA method, you can do so from the same Account security menu. For detailed steps, feel free to check out our Setting up additional two-factor authentication (2FA) methods help article. Cheers, Amanda.MYOB Secure Invoicing Upgrade: update and Summary 11/03
6 MIN READ Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. What is the Secure invoicing upgrade? Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. Secure invoicing includes: Always-on fraud monitoring for transactions and payment activity Secure payment methods MYOB verified badge End-to-end secure invoice distribution Additional questions/objections to this: Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments. The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. Learn more about changing your settings here Is this the same as e-Invoicing? No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. You can learn about e-invoicing here. MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. Why is MYOB making this change? Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. Additional questions/objections to this: Is there a legislative/legal mandate that MYOB is adhering to for this change? No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. To comply with anti-money laundering legislation, we must verify certain documents in line with KYC (Know Your Customer) regulations. Read more here. What do I have to do? Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here Additional questions related to this: I don’t want to give sensitive information to MYOB + How is my data being stored and treated All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. What happens if I don’t want to verify my business and/or I don’t want to upgrade? Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. Additional questions related to this: If I can no longer email invoices through my software, will I still be able to email payslips and other information? Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. What are the fees and charges for the online payments feature? The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. Please note that there is flexibility with the fees. You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. You can also choose whether you want to have BPAY enabled or disabled You can choose whether you want to have secure payments enabled or disabled *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. Find out more about the fees and charges here Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) Using the online payments feature has multiple benefits to you and your business. Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. Getting paid faster helps increase cash flow to your business Your customers have more choices in how they pay you. They can now choose to either pay by EFT as they have in the past or they can utilise their credit facilities to benefit them. Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. Read all about it here Additional questions/complaints related to this: I don’t want to use the service Why should I verify if I am going to turn payments off afterwards MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. Kind regards, Mike/MYOBGuide: Getting Started on our Community Forum!
Welcome to our MYOB Community Forum! We're super excited to have you here. This guide will show you the basics of using this space so you can jump right in and participate! Signing in: If this is your first time visiting the Community Forum and you would like to join, ask a question or interact in some way, then you will need to be signed in. On the top right of the page you will see 'Register' and also 'Sign in'. If you are an MYOB customer already, you can click sign in and use your existing email/password for MYOB to sign in to the Forum. The first time you do this, you will be prompted to create a username. If you are not an MYOB Customer already, you can still join our forum, after clicking either register or sign in, you will see an option "Dont have an account? Sign up" Click sign up and then follow the prompts. Note: Detailed instructions/information can be found by clicking on the below titles. Setting up your Profile Your profile is what other users see whenever you make a post or leave a comment. You'll be able to set your own username and profile picture to distinguish yourself from others and can include more information about yourself and your business in your Bio. Posting on our Community Forum To make a post, you'll need to navigate directly to the board your question relates to in order to start a new post. Community Forum Guidelines We have a set of Community Guidelines in place to ensure everyone has a great experience in the space. Please take the time to read through them before participating in conversations. By participating in the Community Forum, you agree to respect these guidelines. Once your profile is set up and you've read through the Community Guidelines, you're ready to go! We hope you find this space valuable. If you have any further questions or feedback, feel free to reach out! Thanks, Amanda (MYOB Senior Community Experience Analyst)Part 2: Announcing Changes to our Ideas Exchange
Hey everyone! We announced that we're starting a new Ideas Exchange on the Community Forum a few weeks ago. You can find the post here if you missed it! As we get closer to the launch of our new Ideas Exchange, the current instance for MYOB Business and AccountRight has now been set to read-only mode for the next two weeks. During this time, you’ll be able to view existing posts, you will not be able to vote and comment on them. This has been done so that we can move your insights to our product teams before we go live with the brand new one! November 12th will see our brand new Ideas Exchange for MYOB Business and AccountRight go live! Once this goes live, the old Ideas Exchange will no longer be visible on the Forum. You can expect to see 30-50 of the top trending ideas that have been posted and voted on by our community members over the years to be reposted on the new one. Just because we're starting fresh doesn't mean we're forgetting it all! We've been working hard to ensure we can formalise a strong product feedback loop between this community and our product teams once we go live with the new Ideas exchange. This ensures that your feedback, ideas, votes and comments are all considered by our product and development teams. Super excited to see you all there! Let me know if you have any further questions! Cheers, Amanda.Installtion Error 4180
Hi All, Need help!! So far i had install on many laptop. But recently one of my laptop having installation error with this LOG Error 4180! Log's name(M) : Application Source(S) : MsiInstaller Level(L) : Error Text : is as below........ Product: ABSS Premier v30.0 SG -- Error 4180. There was an error during the Windows features configuration process. Your original configuration will be restored. Anyone can advice that is going on? Thanks in AdvanceMYOB SME Performance Indicator
1 MIN READ Hey MYOB Community! I wanted to share this information with the community in case you have not seen it before. Each time we release an update I will aim to inform the community for those who find it interesting and/or useful. What is the SME performance indicator? MYOB has partnered with Impact Economics and Policy to release a new edition of the MYOB Business Monitor: Small and Medium Enterprise (SME) Performance Indicator. The SME Performance Indicator is an aggregation of gross value added (GVA) for the small business sector (1-19 employees). Analysis of this sector, including breakdowns of key industries and states, provides insight into our economic future. Check out a snapshot of the report and insights on our website: Click here Download the full report: Click here Check out the feature on the findings of MYOBs report in this article by The Australian: With this third edition of the report, our findings are receiving more traction and you will find reference to the report and our findings in multiple sources. MYOB SME Performance Indicator shows recovery in Australia’s economy | The Australian Previous reports: October 2024 here July 2024 hereIntroducing the Partner Program Member Space on MYOB Community Forum
2 MIN READ We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important MYOB updates. What You Can Expect: Central Hub for MYOB Updates: Stay informed on essential product updates and releases for you and your clients Events & Education: Keep track of upcoming events and learning opportunities. Tips & Tricks: Discover helpful strategies to enhance your service offerings. Market Insights: Access valuable market knowledge to share with your team and clients. Promotions: Stay updated on the latest marketing and sales offers. Engage with Fellow Members: Join discussion forums to connect with other accounting and bookkeeping partners and support SMEs across ANZ. Share Your Feedback: Use our ideas exchange feature to share your thoughts and feedback directly with MYOB. Utilising the MYOB Community Forum aims to enhance our communication with you, providing multiple ways to stay informed and engaged in the Partner Program. How to join? I'm already a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Join the Partner Program Member space here If you're already a member, but are unable to access the board, please request access by commenting here. I'm not a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Set up a username Request access to the Partner Program Member space by commenting here. Having trouble authenticating? Make sure you’ve set up additional methods of authentication. Learn how. We look forward to seeing you in the forum!New Media Agency tool compatible to connect to MYOB Accountright
1 MIN READ Can you suggest a tool (to track job planned costs to actual cost). This is needed for a advertising agency. The tool should be able to connect to MYOB account right. This will help us save time on job checks & be able to highlight/flag over & underspends
Delete Payment - Which users have access to this feature?
I'm the administrator of a MYOB ledger, and can easily delete a Bill Payment (from Edit menu, I choose Delete Payment). I have a new staff member who I have given access to the Purchases module only, and the Delete Payment item is greyed out for them. What additional access do I need to give them to enable them access to this feature? I've tried giving Banking access as well which doesn't work. Thankyou
