Starting Monday 29/01/2024 the cashbook "enter bank statement" wouldn't work, the page said it was loading but nothing was happening. Since then I've noticed that all the banking transactions have disappeared from all my client ledgers. MYOB have not replied to my support cases raised 2 days ago, and there is an hour wait time on phone calls. Does anyone know what's going on?
Hi BJR147,
Welcome to the Community Forum and thank you for your post.
I empathize with the challenges you're facing with the AO Cashbook ledgers and the delay in receiving a response from MYOB support.
Our team is fully aware of the current situation with the cashbook. They are actively investigating the issue, testing potential solutions, and working diligently to resolve this as quickly as possible. You can monitor their progress and receive updates on this page.
Thank you for your understanding and patience during this time. If you have any other questions or require further assistance, please don't hesitate to ask.
Regards,
Genreve
