Forum Discussion

Meg2's avatar
Meg2
Trusted User
4 months ago

Accountants office unable to Launch the AO Ledger

Hi Everyone.   For the last two days we have been unable to "Launch the AO Ledger" for any of our clients.   Is anyone else having this problem?  
Raychel's avatar
Raychel
User

We are also having this problem.

There is another thread with the same and MYOB have responded on it saying they are working on teh cashbook issue diligently and no definitive timeframe. Link below

 

AO Ledger - Cashbook - not loading - MYOB Community

 

Just curious, is anyone else having this issue, also unable to lodge as well? We just have an error when we try to lodge. But it has no further details. It says we have "sent" but it doesn't say the ATO receive, reject or accept. So it is as if it's sent but that is it.

Genreve_S's avatar
Genreve_S
MYOB Moderator
4 months ago

Hi everyone, 

 

Trust this message finds you in good health. It appears that the issue we're experiencing with the cashbook is linked to the AO Ledger, which is currently stuck on the loading screen. As pointed out by Raychel, we don't have a definitive timeline for when this will be resolved. Rest assured, any updates on this matter will be promptly shared on this page.

 

We appreciate your patience and understanding as we continue to work on this.

 

Thanks,

Genreve

  • Raychel's avatar
    Raychel
    User
    4 months ago
    Hi Genreve,
     
    Thanks for confirming.

    Is it known if this issue could somehow also be affecting tax lodgments?

    We have also experienced an inability to lodge with just an error coming up on teh validation that says it was sent, but the ATO side having nothing next to received, accepted, rejected.
     
    Even simply creating an amended return has been delayed in updating the tax return screen to display the amended return icon.
     
    When we click the tax return tab while not extremely slow there is somewhat of a delay.
     
    Logging into AO is even taken over 3 minutes.
     
    Do you think this is all somehow related to the problem MYOB is experiencing or could MYOB be causing these issues just as a flow on while other areas are being worked on?
     
    Thank you 
    Raychel
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