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January
January
Hi Everyone.
For the last two days we have been unable to "Launch the AO Ledger" for any of our clients.
Is anyone else having this problem?
January
January
I have the same problems, until now MYOB still ask me to wait
January
January
Me too. MYOB have gone silent.
January
January
Can't even get a response from MYOB. this is essential for our practice to complete year end work. Come on MYOB, please look into this as a matter or urgencey, especially when we pay so much to have your program.
January
January
It is still happening today 31/01/2024 - this prevents me from doing anything - 3 days already
January
January
Does anyone have an MYOB account manager? Ours left so I cant even find out what is going on. Please MYOB respond. We all have deadlines for BAS's.
February
February
We are also having this problem.
There is another thread with the same and MYOB have responded on it saying they are working on teh cashbook issue diligently and no definitive timeframe. Link below
AO Ledger - Cashbook - not loading - MYOB Community
Just curious, is anyone else having this issue, also unable to lodge as well? We just have an error when we try to lodge. But it has no further details. It says we have "sent" but it doesn't say the ATO receive, reject or accept. So it is as if it's sent but that is it.
February
February
Hi everyone,
Trust this message finds you in good health. It appears that the issue we're experiencing with the cashbook is linked to the AO Ledger, which is currently stuck on the loading screen. As pointed out by @Raychel, we don't have a definitive timeline for when this will be resolved. Rest assured, any updates on this matter will be promptly shared on this page.
We appreciate your patience and understanding as we continue to work on this.
Thanks,
Genreve
February
February
February
February
Hi @Raychel,
Thanks for the response.
I can understand why we could assume the issue is connected. As of now though, the two were not confirmed to be connected to the issue. Specifically, the latency is connected to the Cashbook application. Regardless, the issue with Cashbook seems to be resolved now.
Let us know if you require any other assistance.
Thanks,
Genreve
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