Invoice Creation API Timeouts

[JeremyF]

Hi Developer Support,

Just like to offer a theory on a time out issue we have with creating Item Invoices on an contact that has a huge number of invoices against it. 

The contact has many thousands of sales invoices against it. 

When an invoice is created on this contact the API never seems to respond inside 30 seconds although the invoice is created in MYOB. 

Is the API server reading the entire contact sales transaction history each time it creates an invoice?

Cheers

jeremy

[Tana]

Hi there,

Apologise for the delayed response.

As we understand the API will pull the entire collection to filter through when called.

We recommend using Date Range filtering (Odata), Pagination and the accept-encoding: header to reduce the occurrence of time outs by reducing the amount of data coming through.

Here are some Support Documents that may help:
- Digging into ODATA filters – Support for the MYOB family of SME product APIs
- Headers (myob.com) - Encoding header

- Retrieving Data (myob.com) - Pagination

If you are still having issues, please feel free to create a Support ticket here.

Kind regards