User cannot connect to application

[Christie-Lee_R]

We are unable to connect one our users and get this error when they try and log in with their details, it is conectted via an API. I have tried conect support via live chat and was told it to call and then I have been unable to get in touch with anyone as wait times have been over 2 hours long. Is anyone able to assist in getting this resolved?

They are connecting via the webpage secure.myob.com into our internal system and getting this message. I have confirmed they have access to my.myob

Error Message is -

we have encounted some issues with the request, please try again later or contact your app support

- invalid_request

[Hannah_B]

Hi @Christie-Lee_R, 

Thanks for reaching out. We generally see this error when completing Authentication. 

If the error Invalid_request is occurring this can be caused by the below.

*The redirect_uri param is encoded twice or not at all. 
*The redirect_uri param doesn't match your API key configuration that is set up in my.myob.com
*One or more parameters are missing, incorrect, or badly formatted.

Here are some support articles below that can help solve this error:

Solving invalid request errors - https://apisupport.myob.com/hc/en-us/articles/360000475895-Solving-invalid-request-errors

How to authenticate a user between my App and MYOB- https://apisupport.myob.com/hc/en-us/articles/360000475875-How-to-authenticate-a-user-between-my-App...

End to End Oauth - https://apisupport.myob.com/hc/en-us/articles/360001459455-How-to-Complete-End-User-Authentication-w... 

If this does not resolve the error you can lodge an API support request with us HERE.