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Bank matching - out of balance not calculating

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ttransport1
Experienced User
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Bank matching - out of balance not calculating

I have just noticed when matching bank transaction the "Out of Balance" calculation is not working.

 

Something is seriously wrong with MYOB Business, the most basic features are failing??

 

I never had any issue with MYOB Essentials, and this upgrade to BUSINESS ?? is just a nightmare!

3 REPLIES 3
Doreen_P
MYOB Moderator
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MYOB Moderator
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Re: Bank matching - out of balance not calculating

Hi @ttransport1 

 

Thanks for your post.

 

Sorry to hear that you're not liking the upgrade. If an Out of Balance has occurred to your bank transactions, generally, it caused by a problem with your current reconciliation or previous reconciliation. With this, we suggest to speak with your accountant or financial advisor as they can provide you the information on how to fix it. You may also check The Help Article Fixing out of balance bank reconciliations  as it will provide you with further information. 

 

Best regards,

Doreen

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ttransport1
Experienced User
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Re: Bank matching - out of balance not calculating

This has got nothing to do with not matching an out of balance.

 

What is happening when you match invoices to bank feeds you can over select invoices and over amount does not appear as an out of balance?  It will only show if you have not matched up to the amount, any amount over does not show - prevoulsy you could see an over amount???

 

Unless I can speak to someone, this is just a waste of time with the back and forward with no answer or resolution, or even an understanding of the problem?

Doreen_P
MYOB Moderator
2,803 Posts
MYOB Moderator
MYOB Moderator

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148Kudos

300Solutions

Re: Bank matching - out of balance not calculating

Hi @ttransport1 

 

If you could also send me the screenshot through private message of the window when you are trying to match a bank transaction, there is no amount or the Out of Balance is greyed out.

 

Best regards,

Doreen

MYOB Community Forum

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