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Macquarie Bank Feeds down again

WendySSB
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Experienced User
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Macquarie Bank Feeds down again

Macquarie Banks feeds have not uploaded for 7 days, same issue as back in September.

 

Can someone please advise?

3 REPLIES 3
Princess_R
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Re: Macquarie Bank Feeds down again

Hi @WendySSB,

 

Thank you for reaching out.

 

Apologies for the inconvenience caused by the Macquarie Bank feed issue. Our team is aware of the situation and is actively working to address it. There's an ongoing incident regarding the McQuarie Bank feed delay that began on November 30, 2023. Our team is actively engaged with Mcquarie Bank to resolve this issue promptly. At this moment, we don't have a specific update on when the issue will be fully resolved. We're eagerly awaiting information from the bank, and as soon as we receive any updates, we'll promptly communicate the timeline for resolution. Your patience and understanding are truly appreciated.

 

If there's anything else we can assist you with, please feel free to let us know. We're here to help.

 

Cheers,

Princess

Sarah30
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Re: Macquarie Bank Feeds down again

Is there any further information on when this will be fixed?

Earl_HD
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Re: Macquarie Bank Feeds down again

Hi @SarahC1 

Thank you so much for your post.

We're currently addressing a technical issue affecting Bank Feeds for customers at Macquarie Bank Limited & Bartercard Australia. At present, we don't have an estimated resolution timeframe. For updates, please check our https://status.myob.com/ page. We are sorry for any inconvenience this may cause, we will inform you once the issue has been resolved, and their bank feeds data is available.
 

If you have additional questions, please don't hesitate to reach out. We're here to help and will assist you promptly.
Regards,
Earl

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