Partner Zone

Ridiculous Customer service

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Melanie100
2 Posts
User

2Posts

7Kudos

0Solutions

Ridiculous Customer service

MYOB you need to improve your customer service!!!

I have tried to avoid calling you as my previous experiences have been a nightmare, you basically need to give up a day to make contact.  

I have had no choice but to call now, as the online case I lodged never got back to me.  

I was on hold for 40 mins, and then gave up as my bladder was about to burst.  I have then called again, 50 mins later I spoke to someone, who then said I'll put you on hold.  10 mins later, they came back, and said that they needed to tranfer me to another dept.  I enquired how long the wait would be, and she said not long.  That was an hour and 10 mins ago, and I am still on hold.  I have been in each position for about 20 mins, there must only be one person in that dept, and my fear is that they will go home and cut me off.  I also should have gone home 20 mins ago, god only knows how long I'll be here.  I guess that I'll be here foe another hour, and that I will then get hung up on.

The service provided by MYOB is disgusting, I am definitely going to talk to my accountant about changing to Zero.  The worst thing is, you just cannot access any support, and when you do they just don't seem to care.

MYOB shame on you!!!!

1 REPLY 1
Sean_DC
MYOB Moderator
702 Posts
MYOB Moderator
MYOB Moderator

702Posts

44Kudos

48Solutions

Re: Ridiculous Customer service

Hi @Melanie100 

 

Thank you for your post. I'm sorry to hear that you experienced that. Please let me know if there's anything else I can help you with and I'm happy to assist you further. 

 

Cheers,
Sean
Also known @Sean_DC

MYOB Community Forum

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Accept it as a Solution
Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post