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Benjamin4's avatar
Benjamin4
User
2 years ago

Bank Transactions not Loading

Can you please fix the issue with the bank transaction screen not loading

7 Replies

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  • Sean_DC's avatar
    Sean_DC
    MYOB Moderator
    2 years ago

    Hi Benjamin4 and SJC3202 

    Thank you for your posts. Welcome to the MYOB Community Forum.

     

    Kindly try logging out and then logging back in again to check if your bank transactions will now show. If you're still having trouble you may clear your browser cache or try a different browser. 

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

    • MickeyBlu's avatar
      MickeyBlu
      User
      8 months ago

      All other reports load except Bank transactions reports. I have logged out and logged back in and even changed my browser. 

      • Celia_B's avatar
        Celia_B
        MYOB Moderator
        8 months ago

        Hi MickeyBlu,

         

        Thank you for your post and welcome to the Community Forum.

         

        In this regard, we recommend doing the basic trouble shooting like clearing cache if the bank feeds are not showing. This fixes certain problems, or it can help you to troubleshoot when your device is running slowly, or you are having trouble with the app. Once done, kindly log back into your account. You can also try it on a different browser.

         

        If you require further assistance, please feel free to post again. We are happy to assist you .

         

        If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

         

        Kind Regards, 

        Cel