Recent content
Missing electronic payment
One of my customers has paid for an invoice on 18th March 2024 using the PayNow fuction. MYOB has triggered a receipt to acknowledge the payment. Unfortunately, we are unable to see this transaction at all. The date range has been set up to date and the bank statement did not reflect this payment. Will MYOB Support Team be able to check on this transaction and advise? Please contact me if you need further information.51Views0likes5CommentsMYOB Essentials Invoice Fields Do Not Fit Across The Page
Hi, Today I created an invoice in MYOB Essentials and when I view or export the invoice the Description column takes up too much width and both the Tax and Amount columns do not fit on the invoice. The last invoice that I created was in March 2023 and it was fine however if I view or export that previous invoice it also has the same problem with the Description column being too wide and the Tax and Amount column do not fit across the page. I have attached 2 screenshots of the current and previous invoices. How do I fix this problem with my invoices?1View0likes0CommentsTerrible service
My complaint is concerning my Partner Manager Jijo at MYOB... Before he took over my files I never had any problems... Trying to deal with him and get him to do anything that is correct is a nightmare.. 1 of my files had for some reason come out of the discounted range.. I was advised to take 1 of my own files out of the pool and add the other one into the pool so I could save on the horrendous fees that MYOB is now charging.. After so many attempts to get this right and then the bank account not paying the fees to MYOB everything went haywire... In the end I advised after JIJO advised me that I could put everything back to right again HASNT DONE IT AND NOW MY FILE HAS TO BE SET UP AGAIN AND I HAVE TO CALL THE ATO!!!! WTF!!! MYOB can you please get rid of people that cannot do their job and stop stuffing people around who dont have the time or the money to be fixing things and writing complaints about people... I have never had a problem like this before in the many many years that I have been using MYOB... Makes you wonder why people are leaving MYOB in droves and going to other accounting programs... MMMM.....71Views0likes2CommentsPayrun not showing in STP report
Payrun was processed today as per usual cycle, in different batches. I chose not to send the payroll report via STP at the time of processing. It recorded successfully. I have gone back to the STP reporting to send the report to ATO and the report is not there. The previous batch was there to send through but the second report wasnt there. It has now been 6 hours since I processed it and recorded it and still the event is not there to send to the ATO. I have sent update events in the meantime and nothing has happened. In the interim I have had to reverse a pay - which I cannot do as an error comes up saying that Something has gone wrong with AccountRight and needs to close. Please provide a solution. This has never happened, and I need to finalise pays as a matter of urgency1View0likes0Comments