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MYOB Advanced API unexpected/unstable behavior
Hi all, I've just signed up here hoping someone can help me out with this issue that I am facing -- causing considerable integration problems which is not doing well for our customer -- who uses MYOB Advanced. The customer of course does not understand the issue as the essence of it is technical. I notice this happening randomly, and recently more often than not. Using the contract REST API, just trying to retrieve records randomly errors out with status 500 ( Internal Server Error ), and other times the request succeeds with a 200 ( OK ) but returns nothing, while I am Accepting and expecting JSON, my fetch client errors out, because the response body returned is not valid JSON, and the exact same request will sometimes succeed and return the expected results. I think it's best if I showed a video demonstrating this, so have a look at this: https://www.loom.com/share/1aad5298750e4d298b532ec746987964?sid=533f2a98-9057-48e0-bf0f-31223ffb2047 Can anyone experienced please tell me what this is about as to me it makes absolutely no sense?AJ883 minutes agoPlace Advanced: Integrations and CustomisationsAdvanced: Integrations and Customisations0Views0likes0CommentsOnline Payments: BPay Surcharge
Hi MYOB Team, I can see that this has previously asked by many other users in the "MYOB Community", and whilst they have all been replied to and then "closed" for comment, this hasn't rectified nor made the problem businesses face go away. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with MASTERCARD and VISA; and/or 2. the abilitiy to switch off BPAY as a payment option, right now it is lumped in with Mastercard and VISA. When we were part of the pilot program this was rarely an issue for us, but since being fully rolled out, regular users now know that by selecting BPAY as their method of payment they can avoid the surcharge fees. Initially after getting stung a few times we had to decide what level of fees we're prepared to cop? As a result we'd chosen to disable the payment feature all together for all "account clients" leaving it only available for Cash Sale Invoices and only if they're less than $500 because whilst this is a great feature the costs associated are NOT! Kind regards Suzi5.8KViews38likes94CommentsHow to add name to Email Invoice for Company contacts?
In the new MYOB Essentials, if I Email Invoice for a Individual contact, their name is included in the email message (see attached image). However,if I Email Invoice for a Company contact, their name is omitted from the email message (see attached image). How can I rectify this, and which field in the Contacts editor is used for this purpose? Many thanks! Gregprofessormac27 minutes agoPlace MYOB Business: Sales and PurchasesMYOB Business: Sales and Purchases1.3KViews2likes22CommentsPDF invoices not showing amounts in Services layout.
When client uses Services layout, the PDF of the invoice does not show the last columns in the invoice table which is the line amounts. If we change the input layout to Services & Items , the PDF is ok. This has only happened since the latest upgrade.1View0likes0Comments