I find this it set at too low a value.
When building a pay run for example, It could take me a little while to complete it. By the time I get to complete it and hit save the system hasa timed out and I loose all of the entered data.
The only solution that I have found to counter this issue is to use another LiveAccounts browser tab to ensure that I haven't been logged out before returning to my payrun and hitting save.
Because the entries in the payrun page are not applied until you have finished, the system incorrectly assumes that the session has not been active and times out.
Clumsy is the word to describe this issue.
Are you able to either have the entered values applied or autosaved as this forum does every minute or so because when it does happen the expletives used towards this software cannot be printed for the world to see ;)
Thanks
Hi there -Jace_Rahilly,
Welcome to the Community Forum. We do hope you find it a valuable resource.
Firstly, we do ask that in the future, queries such as these are posted on the MYOB Essentials Community Forum for both your benefit, as well as for other clients that may have experienced the same issue.
Unfortunately, there is no way of retrieving the data entered prior to a quote/invoice being saved as Essentials only saves the information upon actually recording the transaction.
We do understand how frustrating losing all your work must be. As a tip, we have found that some clients do find it helpful to save the quote or invoice periodically to keep a record of their details. As these saved transactions can be edited, you can then go back into the quote and continue working on it, being a bit more reassured that if it does time out or logs you out again for any reason, that at the very least you will not have lost all your work.
Cheers,
Tallie
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