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Emails not sending
Please help! When I send emails (payslips, invoices, statements) MYOB isn't sending all the emails, it will randomly send some, but not all of them. When you open the payslip, invoice, or statement it will be marked as already sent even though it hasn't sent. When these issues happen, they do not appear in the sent emails section of MYOB and no error messages are received. This is highly unproffesional as clients are not getting their invoices, and are upset when I send them an overdue notice. There are far too many emails for me to monitor if they have been sent or not. Thank you in advance :-)220Views1like13CommentsURGENT PROBLEM Error Code 242 when importing sale invoices
Hi, we are a licencee of a major hire car company with 5 locations and I import sales invoices every day from files sent to us from our parent company, yesterday for the first time ever I received an Error code 242 - More than 1 customer found, sale invoice not imported. This was just for the one customer, all the others were fine and it happened again today with that same customer. I have checked the customer cards, we only have this customer in our system once, no where else. It is our major customer so this is a big problem requiring me to manually create the invoices instead if the error cannot be resolved. We cannot sustain having to do this on a daily basis. We have checked with the parent company and apparently are the only ones this is happening to, no-one else has reported an issue. What could have changed? Is it something in our accounting software program or is it something happening at our different locations and how they input the invoices. I do believe I actually need MYOB support for this one.byw_bookkeeping24 minutes agoPlace AccountRight: Import/Export & IntegrationsAccountRight: Import/Export & Integrations103Views0likes14Comments