Share your ideas for improving. Vote on ideas and discuss them with the MYOB product development team.

Product Ideas

Banking: Emailing Receipt option

Experienced Cover User
Experienced Cover User




25 Posts
Experienced Cover User

It would be great to be able to email receipts to customers when you receive their payment, at the moment you can only print and I find this waists time and paper.  (The email remittance feature works great so why not have an email receipts option too.)



Current Status: Open
Last Changed: June 2021

Thank you all for showing your support and voting for this idea. While we recognize the importance of sales receipts to your business, due to competing priorities we regretfully announced that the inclusion of this idea has been delayed until further notice. We’ll share information on the future status of this idea when we have more information.

2 Posts
Cover User

Well I have read some of these helpful hints BUT it is up to MYOB to solve a very simple issue. That is,  we as the user should be able to go in and select a customer and email a receipt.  We all know how to get around the problem but this has been 15 years that I have been using MYOB and it is now beyond a joke that this hasnt been fixed. I have requested this several times over the years. I am now considering moving to another accounting system as my business needs this SIMPLE TASK. 



Experienced Cover User
24 Posts
Experienced Cover User

I don't understand why you can't email a receipt already.  Just set up a customised 'Receipt' form with whatever fields of information you want to show up when you email a receipt to a customer (ie total amount, amount paid, date paid, payment method etc). Then select your 'Receipt' form when you email the customer.

15 Posts
Cover User

I see back in Sept. 2012 this was suggested & is 'planned' . . . great!

Planned for when? Not that i get requests often - high percentage of commerical work -  but very time intensify when I do.

Experienced Cover User
43 Posts
Experienced Cover User

Hmm, yes I'd like an idea for when this planned idea comes to fruition too - should be an easy fix, since there are options to email invoices, statements etc 

2 Posts

I work in a variety of jobs, most using MYOB, and this feature would save a great deal of time and angst.  Please, it has been asked for on this forum for at least 4 years from my very brief search today.

45,180 Posts
Former Staff

Hi @BundyNC 

Thank you for your feedback and voting for this idea. I have shared your comments with the team in regards to this idea.

3 Posts
Cover User

As we have with statements and Invoices, please can we have a function to be able to email receipts?

2 Posts
Cover User


I know your frustration. I have been asking for this function now for 15 years.

1 Post
Cover User

Can you please allow MYOB to send receipts.


This is very fustrating when trying to get all our customers on board with emailing an unable to send receipts, at the drop of a hat. Having to scan into computer is very time consuming.


I hope all agree that this function needs to be added.

Please get on board if you agree!!!

Cheers Jacqui



Experienced Cover User
80 Posts
Experienced Cover User

Excellent idea! I agree with Kindy3 that we all should benefit. Thank you.