I'd like to suggest finding a way to allow users to choose their own default reply email address and/or email management program.
For instance, in my day-to-day work I have an email address relating to my employment in that role. I also happen to use Outlook when doing that job. For my own business I use a different application and I also have a completely different email addres, which relates to my business identity. I use my laptop most of the time for everything, whether doing my paid job or pursuing my own business.
Because MYOB uses Outlook by default, I have sometimes sent out invoices or statements to clients who are no doubt confused because my address seems unconnected to my business. Not to mention the fact that it's embarrassing and a bad look for me to record email traffic on my employer's email account, when it has nothing to do with it.
It's very inconvenient to have to change address details in Outlook every time I need to do accounts for my business. Surely it could be made much easier by allowing me to choose the program I want to use, with the email address I have for my business. How hard could that be? I can't be alone on this point.
Cheers.
Hi, - MYOB email software sends a PDF of the invoice etc via the default email address in Outlook. Bad idea....We need a patch to change this option... My outlook has over 10 deferent emails for different companies etc, so ever time I send an invoice etc it have to keep changing the default in outlook and back again...
Many times I forget to do this and clients ring up asking if my has company changed names etc and I have to explain that MYOB software isn't capable of changing defaults in its on software and I have to keep defaulting outlook,,,,, This explanation not only makes MYOB look unprofessional but its frustrating, and time consuming for me..
I am sure your developers can add a patch so the default email is set in the MYOB software and then when the email is sent, it connects to outlook using that defauult email chosen and not outlook email. There is other email marketing software does this and don't default to outlook and goes via the chosen email.
Can this be looked into please.
- TonyLane11 years agoUltimate Cover User
Hi AndyB
Welcome to the MYOB Community Forum.Your idea has merit but unfortunately a 'new idea' already exists for the same issue; it was submitted on 28/3/2013, please see this link Email choices and it has already received my vote.
Please vote and add your comments to it.
Thank you.
Best Regards
Tony Lane - Penguin - Tasmania
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