Nashy's avatar
Nashy
Cover User
12 years ago
Status:
Open

Forms: Remittance Advice - List credits line by line

I am new to MYOB, but very unhappy with how the software deals with credit notes on remittance advices.

When we pay Suppliers ( 100+ per month) we always have a mix of invoices to pay and credits to take. 

Whilst the system will take up the credits the Supplier is not getting the breakdown on the remit advice.

The remit advice needs to show invoices line by line and ALSO credits line by line. That way the Supplier knows exactly what the total amount represents. I have discussed this issue with 2 Live Chat consultants and both have no solutions, one even suggests to "hand write" the information. The remit is supposed to be emailed so that option is not professional enough for such a well known system. My previous software package of 20 years handled this simple accounting task perfectly. Keen for feedback and also a software enhancement quickly.

Given credit and invoices are entered the same way except with a negative value I am surprised this issue has not been resolved by other retailers paying suppliers years ago!

 

"Supplier Remittance Advice needs to list credits line by line!'

Banking
Purchases
Setup

76 Comments

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  • BronwynHamster's avatar
    BronwynHamster
    Trusted Cover User
    9 years ago

    It would be terrific if we could show Supplier credit notes as separate items when remitting to a supplier. Credit notes don't always apply directly to an outstanding invoice, yet we deduct them when settling the account.

    • OzTara's avatar
      OzTara
      Experienced Cover User
      9 years ago

      YES YES YES YES YES I have mentioned this several times!

      MYOB is SO BAD at this!!!

      A remittance should show what credits are being taken up.

      MYOB forces us to apply a credit, when in many cases it simply needs to be taken up - not applied to any random invoice. IE in a situation where a supplier invoice has already been paid, then a credit issued (say for a faulty item) but we are forced to apply it to a TOTALLY IRRELEVANT INVOICE to take up the credit which totally confuses the supplier because it is applied to the wrong invoice on the remittance!!!!!

      It is also very confusing when you are looking at the invoice that should have received a credit but that credit is applied to a different invoice.

      THIS REALLY NEEDS TO BE FIXED AND IS A SIMPLE ACCOUNTING FEATURE THAT MYOB MESSES UP!

  • Transprod's avatar
    Transprod
    User
    5 years ago

    It would be great to see a breakdown on the remittance if a credit is being used against an invoice. Also, if a credit cancels out an invoice, there is no remittance at all to send to the customer so this would also be great to see.

  • DOVENQ's avatar
    DOVENQ
    User
    5 years ago

    Can we please have remittance advice to supplier showing credits being taken up, currently the column showing previously paid does not show any detail and is confusing for the supplier.  Both Reckon and Xero have this!

    • Peter13's avatar
      Peter13
      User
      4 years ago

      MYOB Team

       

      Remittance advice showing credits

       

      Can we have this actioned? It's been a long wait, can't be that difficult?

      It is a basic necessity on any busy account that the allocation of credit notes is shown on the remittance advice. There's obviously a record created in MYOB when the credit notes are allocated to a purchase so it's a matter of linking this record to the remittance advice report. All the information is there, just need to show it.

       

    • caroline52-'s avatar
      caroline52-
      Contributing Cover User
      4 years ago

      I thoroughly agree with this...it would be great if credit application more readily visible

    • Dimik628's avatar
      Dimik628
      User
      4 years ago

      I agree - why is this not possible?????  I am also in the construction industry, and ended up here for exactly the same problem.

  • phx's avatar
    phx
    Cover User
    11 years ago

    hi MYOB

     

    can you please let credit note number to be shown on remittance advice automatically?

    each time now I have to manually type into the MEMO column the credit note number for each supplier 's payment

    it is a pain

     

    thank you

     

    • ASWatCR's avatar
      ASWatCR
      Partner
      11 years ago

      I agree and have voted for this idea.

       

      I also posted re more user friendly credit notes - use these words in the search field above to find it, sorry can't paste the link. Have a read and if you are interested vote for it.

  • Hettie's avatar
    Hettie
    Experienced Cover User
    10 years ago

    All credit notes do not relate directly to a previous invoice, and can thus not always be applied to an invoice - but the amount deducted from a payment for such credit note should be displayed on the Remittance Advice.

    • OzTara's avatar
      OzTara
      Experienced Cover User
      9 years ago

      Totally agree.

       

      On a remittance advice we should be able to 1. list/ show the credit notes applied to an invoice and 2. list a credit note being taken up (thereby reducing the payment being made) without being forced to allocate that credit note to an invoice that is not relevant (IE the invoice it relates to has been paid in full or the credit simply does not apply to an actual invoice). This should also show the credit note as 'closed', like any other invoice is, when it is included in a payment.

       

    • Steven_M's avatar
      Steven_M
      Former Staff
      9 years ago

       Hi OzTara

       

      Thank you for voting and providing your feedback in regards to this idea. I have passed on comments relating to this idea to the relevant team on your behalf.

  • Fiona2012's avatar
    Fiona2012
    Contributing Cover User
    11 years ago

    When we pay Suppliers ( 100+ per month) we always have a mix of invoices to pay and supplier "debit memos" which is how MYOB refers to negative purchases, called CREDITS by me, to apply to the invoices

    Whilst the system will take up the credits, the Supplier is not getting the breakdown on the remittance advice.

    The remittance advice needs to show invoices line by line and ALSO credits line by line. That way the Supplier knows exactly what the total amount represents. I have discussed this issue with 2 Live Chat consultants and both have no solutions, one even suggests to "hand write" the information, there is a 'pay cheques' option, or run a report on Supplier Payments History. Not ideal. please review MYOB!

     

    '

  • Gose36's avatar
    Gose36
    Cover User
    10 years ago

    Please can you advise when you will be updating MYOb so it shows the individual credits that are applied within a payment. Currently we are unable to use the MYOB remittance function as is an invoice is cleared by a credit then it no longer appearson the remittance and the supplier is unable to determine what has or hasnt been paid.

    As a side note I have requested this on several occasions over the past few years. Quick books has this funtion why cant MYOB?

    Many thanks

    gose36

  • Karen_HE's avatar
    Karen_HE
    Experienced Cover User
    6 years ago

    Please show when credits have been applied on Customers Remittance Advice.

  • Braden's avatar
    Braden
    Experienced Cover User
    4 years ago

    To be able to show how supplier credits are applied in the remittance advice report

    • DOVENQ's avatar
      DOVENQ
      User
      4 years ago

      Yes i have asked for this also, there has been numerous requests from MYOB users but no response from MYOB

  • LaraADS1's avatar
    LaraADS1
    Trusted Cover User
    11 years ago

    Can you please change the Remittances so that they show any Credits offset against invoices - rather than just the balance of the invoice when paid.