Forum Discussion

Jane3's avatar
Jane3
Contributing User
3 years ago
Solved

Reports only print landscape even if portrait selected

Hi, Below is what I posted in the Idea Exchange section, but thought I'd post in the getting started section as well. I couldn't see any other dropdown option for my issue.   This is the post I lod...
  • Jane3's avatar
    Jane3
    3 years ago

    Hi Komal,

     

    Process of elimination, it seems the problem is localised to my PC.

    Therefore I spend time with our IT support yesterday.

     

    It seems the problem is that my hard drive is on the way out, close to dying!!

    Problems with my mouse response speeds and so on.

     

    So to all those following this thread, I can report that the problem was never with MYOB!

    It was purely to do with the inadequacy of my hardward!!! :smileysad:

     

    Thanks for all your help in getting me along the way to finding the solution, which is to buy a new machine!

     

    All the best

    Jane

Jane3's avatar
Jane3
Contributing User

Hi Komal,

Thanks for reaching out!

See attachments:-

- error log when I click on the save custom reports - it crashes. I tried a couple of times to save a custom report, no go.

- error log when I click the paper size drop down - no options listed, just More Paper sizes, then when I click on that, it crashes.

- screen dumps - printing errors

- example of print preview, even though portrait selected

FYI we operate through a cloud based network. I do not have Accountright standard loaded as a program on my local computer.

I only access to MYOB is through the cloud network.

Printer settings are therefore set in the cloud network.

I have checked both Adobe and Microsoft print to PDF layout preferences; both set to portrait. Both set to A$ as far as I can see.

I recall last time I had the issue I reached out to our IT support.

They confirmed print settings within the cloud network are set to portrait and A4.

I tried something on Saturday. I asked someone at the office to log in as me and print a report. No issues, printed portrait.

Last time, once I did this at the office then came back to my home computer, it seemed to autocorrect. No go this time, the issue is still there.

 

Any ideas???

Jane

Jane3's avatar
Jane3
Contributing User
3 years ago

Hi Komal,

To eliminate issues, I checked with another cloud user. They logged in from home to MYOB.

They were able to print in portrait, and multiple paper size options were displayed from the dropdown.

Therefore, logically, as you say, the issue would seem to be localised to my local PC.

I will reach out to our IT support to see if they can find a solution.

In the meantime, any other thoughts welcome!

Many thanks.

Jane

  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi Jane3 

     

    I've checked with our teams and gone through the error logs. The issue does seem to be with that one system only. Reinstalling AccountRight and running it as an admin might be worthwhile. As the reports by default are getting displayed in the landscape too, you can try changing the orientation in the Print Preview tab. If the system crashes at that stage too, your IT might have to run Windows Event Viewer logs to check the source of the problem. 

    • Jane3's avatar
      Jane3
      Contributing User
      3 years ago

      Hi Komal,

       

      Process of elimination, it seems the problem is localised to my PC.

      Therefore I spend time with our IT support yesterday.

       

      It seems the problem is that my hard drive is on the way out, close to dying!!

      Problems with my mouse response speeds and so on.

       

      So to all those following this thread, I can report that the problem was never with MYOB!

      It was purely to do with the inadequacy of my hardward!!! :smileysad:

       

      Thanks for all your help in getting me along the way to finding the solution, which is to buy a new machine!

       

      All the best

      Jane

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