Recent content
Desktop version needs a "closed unexpectedly" recovery option, similar to Microsoft Office products
Self explanatory really. But when the internet drops out or MYOB has a general outage, there needs to be some kind of recovery option. We lost several hours of payroll today that had to be redone. The outage was relatively short, but not the amount of work we lost. We were almost at the 'record payroll' stage. All individual pays had been edited as required. Bang. MYOB crashed. No recovery. No save point. Nothing. Had to start from scratch. Can't imagine what it was like for even bigger businesses if they were at the same point in their payroll processing. Outages are unavoidable. I get that. But we need a better solution. I can't comment on the browser version. Maybe it doesn't have the same issues. But we can't use the payroll in the browser version because it doesn't have all the features we use.1View0likes0Comments🚨 Service Disruption Update 07/05/2024
1 MIN READ We're experiencing a service disruption impacting select MYOB products. We understand some customers are facing challenges with logging into their account due to this issue. We are dedicated to resolving this issue and have our team investigating. We sincerely apologise for the inconvenience caused. For the latest information: Visit our StatusHub: [https://status.myob.com] Follow this channel for more updates We appreciate your patience and are doing everything we can to restore services as quickly as possible.195Views0likes7CommentsHow do I get help with software issue
How do you get help from Myob now? There used to be a great phone number, which had always been very helpful. Today, I was trying to raise an invoice for an export order so paperwork could be completed before the cutting date on a boat. Yes, we are last minute—I get that—but these things happen. I try to add an item to an invoice, and I get an internal error message. Go to the item and try and edit it, get an error message please contact support. I have raised 2 tickets for each error with the error messages displayed and the item code in question. There has been no response to the ticket. I tried the help bot thing; nothing useful there. When I persuaded it to try and talk to a person, it said connecting you to a human, and I got an error popup on the screen stating that the chatbox was unavailable. The alert box gets stuck in a loop, and the only thing I can do is refresh the screen. I need this invoice for customs declarations and export certification, so I'm really reluctant to try and create a new temporary item and then edit the invoice at a later date.5Views0likes0Comments