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🚨 Service Disruption Update 07/05/2024
1 MIN READ We're experiencing a service disruption impacting select MYOB products. We understand some customers are facing challenges with logging into their account due to this issue. We are dedicated to resolving this issue and have our team investigating. We sincerely apologise for the inconvenience caused. For the latest information: Visit our StatusHub: [https://status.myob.com] Follow this channel for more updates We appreciate your patience and are doing everything we can to restore services as quickly as possible.190Views0likes7CommentsHow do I get help with software issue
How do you get help from Myob now? There used to be a great phone number, which had always been very helpful. Today, I was trying to raise an invoice for an export order so paperwork could be completed before the cutting date on a boat. Yes, we are last minute—I get that—but these things happen. I try to add an item to an invoice, and I get an internal error message. Go to the item and try and edit it, get an error message please contact support. I have raised 2 tickets for each error with the error messages displayed and the item code in question. There has been no response to the ticket. I tried the help bot thing; nothing useful there. When I persuaded it to try and talk to a person, it said connecting you to a human, and I got an error popup on the screen stating that the chatbox was unavailable. The alert box gets stuck in a loop, and the only thing I can do is refresh the screen. I need this invoice for customs declarations and export certification, so I'm really reluctant to try and create a new temporary item and then edit the invoice at a later date.0Views0likes0CommentsSystem outage
Unable to access MYOB invoices for Additional File. Plus unable to quickly and efficiently advise MYOB operations that it is down. Sums up the increase in fees charged by MYOB each month!!! Help Unfortunately the page that you requested cannot be displayed at this point in time. Please click Home to return to the homepage. If this problem persists pleasecontact us. Quick Links MYOB Teamviewer QuickSupport MYOB.com.au Environment Collection Utility System Requirements Partner Program MYOB Webex Support MYOB GoToAssist AE PM Version check utility Upcoming Training & Online Seminars1View0likes0CommentsEmailing receipts
MYOB say they are listening to customers but over 20 years of asking and over 300 people asking for the option to email receipts, and still nothing. Who cares about some new look. We want the option to email receipts. You can email invoices, so why not receipts.193Views9likes5CommentsCustomer paid via Myob
A customer has paid via MYOB, I can't get into the transaction to edit the payment as it has been allocated to online undeposited funds account. I am getting an error message "This transaction type can only be viewed and edited from your desktop Accountright software". I use Business not Accountright. Can some please help me. I have emailed support as well, but given what is going on with MYOB today l thought I'd post in her as well.9Views0likes2Comments