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AccountRight Scheduled Decommissions
2 MIN READ Learn more about AccountRight scheduled decommissions5.2KViews0likes0CommentsURGENT PROBLEM Error Code 242 when importing sale invoices
Hi, we are a licencee of a major hire car company with 5 locations and I import sales invoices every day from files sent to us from our parent company, yesterday for the first time ever I received an Error code 242 - More than 1 customer found, sale invoice not imported. This was just for the one customer, all the others were fine and it happened again today with that same customer. I have checked the customer cards, we only have this customer in our system once, no where else. It is our major customer so this is a big problem requiring me to manually create the invoices instead if the error cannot be resolved. We cannot sustain having to do this on a daily basis. We have checked with the parent company and apparently are the only ones this is happening to, no-one else has reported an issue. What could have changed? Is it something in our accounting software program or is it something happening at our different locations and how they input the invoices. I do believe I actually need MYOB support for this one.byw_bookkeeping31 minutes agoPlace AccountRight: Import/Export & IntegrationsAccountRight: Import/Export & Integrations83Views0likes11CommentsPay Runs Tab not loading
I am trying to open the pay runs tab, but the system is going into an endless loop. It won't open the screen for me to finish an existing pay run. It worked fine 3 hours ago. But now nothing. Everything else seems to be working OK. Anyone having similar issue? This is urgent because I have to process payroll today.2Views0likes0CommentsPaying Super to Cbus
Hi, I am trying to create a super payment for the first time to an employee. He is with Cbus and has uploaded the super choice form. The ABN and USI and member number are correct. The error message says "this fund can no longer recieve contributions using Pay Superannuation. PLease edit the fund from the Superannuation fund list window and select a valid fund name for it." I have rang Cbus and they have confirmed theat they do accept payments from Myob. I found this old solution here but I can not work out how to add the super fund correctly to the list. I have added it, and called it "CBUS 1" to differentriate from the original. However, I am unable to add the USI and ABN as those fields are greyed out. Pay Super rejecting fund | MYOB Community PLease can you help ?2Views0likes0Comments