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File menu inaccessible
Good morning everyone It looks like Ive got two instances of Myob AR desktop running I have my file open but when I try to get access to the windows menues, they are not available I rang tech support who tole me he has never seen this error If I dont want to shut MYOB down, what is the best way to get access to the menues Have a great Friday Kr1View0likes0CommentsPayrun not showing in STP report
Payrun was processed today as per usual cycle, in different batches. I chose not to send the payroll report via STP at the time of processing. It recorded successfully. I have gone back to the STP reporting to send the report to ATO and the report is not there. The previous batch was there to send through but the second report wasnt there. It has now been 6 hours since I processed it and recorded it and still the event is not there to send to the ATO. I have sent update events in the meantime and nothing has happened. In the interim I have had to reverse a pay - which I cannot do as an error comes up saying that Something has gone wrong with AccountRight and needs to close. Please provide a solution. This has never happened, and I need to finalise pays as a matter of urgency52Views0likes6CommentsPaying Annual Leave after Parental Leave
Hi I am using MYOB Payroll 2024.1 - for NZ Payroll. I have an employee who took 12 months of parental leave, and six months after returning to work she wishes to take some annual leave, of which was accrued and became annual leave whilst she was on parental leave. For clarity when she went on parental leave she had no annual leave owing to her, and some accrued (which turned into annual leave owing on her anniversary date whilst she was on parental leave). I understand that any annual leave accrued whilst on parental leave gets paid out using the AWE for the 12 months immediately before the annual leave is taken. I have tried using this support note (https://enterprise-support.myob.com/suppr/setting-up-an-employee-on-parental-leave-and-payin#expand-2Payingannualleaveupontheirreturn) to process the annual leave in the above mentioned situation. I am able to follow the instructions right up to selecting the option to "Use Average Weekly Pay". I am able to select this, however when I do so this still calculates Average Weekly Pay based on the past 4 weeks, rather than the past 52 weeks as required by NZ legislation in this situation. How do I override the 4 weeks so that it calculates the Average Weekly Pay over 52 weeks? I apologize if this has been asked on another post, I tried searching for relevant posts, but the only one I found was from 2-3 years ago and whilst it didn't appear to have a complete solution the replies have been closed. Thanks in advance, Gemma7Views0likes1CommentMYOB Essentials Invoice Fields Do Not Fit Across The Page
Hi, Today I created an invoice in MYOB Essentials and when I view or export the invoice the Description column takes up too much width and both the Tax and Amount columns do not fit on the invoice. The last invoice that I created was in March 2023 and it was fine however if I view or export that previous invoice it also has the same problem with the Description column being too wide and the Tax and Amount column do not fit across the page. I have attached 2 screenshots of the current and previous invoices. How do I fix this problem with my invoices?248Views13likes32Comments