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Online Payments: BPay Surcharge
Hi MYOB Team, I can see that this has previously asked by many other users in the "MYOB Community", and whilst they have all been replied to and then "closed" for comment, this hasn't rectified nor made the problem businesses face go away. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with MASTERCARD and VISA; and/or 2. the abilitiy to switch off BPAY as a payment option, right now it is lumped in with Mastercard and VISA. When we were part of the pilot program this was rarely an issue for us, but since being fully rolled out, regular users now know that by selecting BPAY as their method of payment they can avoid the surcharge fees. Initially after getting stung a few times we had to decide what level of fees we're prepared to cop? As a result we'd chosen to disable the payment feature all together for all "account clients" leaving it only available for Cash Sale Invoices and only if they're less than $500 because whilst this is a great feature the costs associated are NOT! Kind regards Suzi5.7KViews39likes78CommentsHow To Fix An Incorrect Invoice Allocation From A Previous (Reconciled) Month?
Hi, In February, we received payment for an invoice. This payment was allocated to the incorrect invoice number (but for the same value). Now the customer shows an ageing debt for this invoice that they paid in good faith. We work on the accrual system here, so February is closed off and reconciled. What is the cleanest way to fix this? Is there a way I can credit this customers account in our system so I can then allocate the payment to the correct invoice they listed on their remittance? If so - how to I date this? and which steps should I follow in MYOB? (I have seen a few different variations to fix this but am concerned with my current EOM (May 2024 ) balancing if I interfere.) I inherited this error and am new to MYOB. Thanks in anticipation of any help on offer here. Suzy :)3Views0likes0CommentsOther Income Category 4 Tax Return Error
Hello, we are receiving an error on a tax return in relation to "Other Category 4 income is incomplete". IITR.730295 is the reference. The only income in this category is coming from the Distributions Received from Managed Funds area (from Pre-fill information). There are no incomplete lines. The return was completing prior, but now it is not, even though this Other Income item has not change. Has anyone had this issue? ThanksNJAvenyou36 minutes agoPlace MYOB Accountants Office & Accountants EnterpriseMYOB Accountants Office & Accountants Enterprise31Views0likes2CommentsOnline invoice payment details on Statements
Hello, I recently registereed for Online invoice payments and whilst the details show up on INvoices, they do not yet appear on Statements. How can I change the statement template so they show up the same as the Invoice? Thanks in advance :)1View0likes0Comments