Forum Discussion

Clinton_ELA's avatar
Clinton_ELA
Experienced User
2 years ago
Solved

Sales Invoice shows a Negative Balance but is not shown in Returns and Credits tab

I have a Sales Invoice with a Negative Balance showing in the Amount Due section, but the credit does not show in the Returns and Credits tab.   Whats is causing this issue and how can it be fixed?...
  • Clinton_ELA's avatar
    Clinton_ELA
    2 years ago

    There was no Window pop up message about the credit when we change the order to an invoice.

     

    Ive sent the serial number details in a private message.

Clinton_ELA's avatar
Clinton_ELA
Experienced User

Hi Lyndell

 

You need to speak to MYOB.

 

The MYOB IT team ran a script on our data file that fixed the problem.

 

Hope you manage to get it sorted.

 

Clint

 

lyndellt's avatar
lyndellt
User
2 years ago

Hi Clint,

 

By any chance would you still have the job number of your case.  I have been on hold and on and off conversations with MYOB today regarding this for 4hrs and it still hasn't been fixed.  They ran a script but must have not been the correct one as nothing changed.  I have sent screenshots but they are still working on it.

 

Thanks  

 

Lyndell