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Online Payments: BPay Surcharge
Hi MYOB Team, I can see that this has previously asked by many other users in the "MYOB Community", and whilst they have all been replied to and then "closed" for comment, this hasn't rectified nor made the problem businesses face go away. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with MASTERCARD and VISA; and/or 2. the abilitiy to switch off BPAY as a payment option, right now it is lumped in with Mastercard and VISA. When we were part of the pilot program this was rarely an issue for us, but since being fully rolled out, regular users now know that by selecting BPAY as their method of payment they can avoid the surcharge fees. Initially after getting stung a few times we had to decide what level of fees we're prepared to cop? As a result we'd chosen to disable the payment feature all together for all "account clients" leaving it only available for Cash Sale Invoices and only if they're less than $500 because whilst this is a great feature the costs associated are NOT! Kind regards Suzi5.7KViews39likes86CommentsPay Super not working
We have recently converted a file from AccountRight to Business. I have reset up Pay Super in Business however when I go to process the March 24 qtr super payment I receive a message 'A problem occured with processing this super payment. Please refresh the browser, check the details and try again.' I refresh the browser and try again but the same issue arises. I have tried processing for some employees and not others but still the error occurs. Is it becuase the majority of the pays were processed in Account Right? Is there a way to find out what the issue is? In AccountRight it would let you know which employee was causing the issue. Thanks116Views0likes4Comments"A problem occurred attempting to load MYOB team, please try again later"
As of 2/5/24 I am finding myself unable to log into the myob app. It was working yesterday but today not so much. While normally I only have to enter my 4-digit pin, today it's sent me back to the main screen, and after entering my email and password, no dice. Here's what i've tried so far: 1. Changed my password twice. 2. Deleted and reinstalled app. 3. Phone is updated, app is updated. 4. Version 1.36.3 if it helps. Is there anything else I can do to fix this? According to your site there is no current outage. I'm from Australia, if it's relevant.67Views0likes4CommentsEmail bouncing: rejected
We are experiencing what I can see on the forum what others have - email bouncing with diagnostic: rejected. Our client's IT have asked me to contact MYOB to unblock the email address, can anyone help me please? I can PM our client's email address. Thanks Carolyn1View0likes0CommentsQuotes: Insert blank row or Insert line item
Please change the quotes so you can insert a blank line and insert a transaction line as you can do when doing a sales invoice. Regards Teresa MYOB Diamond Partner "MYOB Business / Essentials Quotes insert blank line & insert transaction line"1.2KViews6likes6Comments