Forum Discussion

Experienced User

4 years ago

Solved

P&L Report

HI, I'm trying to run a P&L report in Accountright. Whichever date range I enter I receive an error message 'the selected date range is invalid'

AccountRight Live

Steven_M
3 years ago
HI rach2

As the script doesn't appear to be working as intended for you, I've arranged for the company file to be sent in for an investigation and possible repair.

I've sent you a direct email with all the details in regards to getting that file sent in for an investigation and possible repair. All the information required is included in the email but do let us know if you have any questions about the process.

Former Staff

Thank you for those screenshots

We do need to look at arranging for a script to be run over the company file. To arrange for that can you confirm the following information:

Where the company file is stored i.e. online or local?
What the LAST FOUR DIGITS of the serial number is? - Setup>>Company Information
What is the company file ID? - Help>>About AccountRight
What is the conversion month listed in Setup>>Company Information? To the best of your knowledge, is that the conversion month that the company file was set up with?

Experienced User

4 years ago

Hi Steven,

File is on line

7097

file ID 1

Conversion Month July 2019

Thank you, Rachel

Steven_M
Former Staff
4 years ago
Hi rach2

Thank you for confirming that information

I've arranged for the necessary script to be run for you. Do try that process again and let us know how you get on now.
- rach2
  Experienced User
  3 years ago
  Hi,
  
  I still have the same issue. Nothing has changed.
  If i try to close the financial year 18-19 it still pops up with ValidationException Error. I click ok and then it says 2019 has been closed and your current financial year is 2019-2020.
  Im now in 2021-2022 and still cant close thse off or run the P&L statement reports. I try to get reports 1/7/20 to 30/6/21 but It still says please enter a valid date.
  Hoping for some help still here please.
  Thanks
  - Steven_M
    Former Staff
    3 years ago
    Hi rach2
    
    Sorry to hear that you are still impacted by that situation.
    
    The initial running of that script back in February should have resolved that situation for you. If you are still impacted, if you could just confirm the following information is correct would be ideal:
    
    The LAST FOUR digits of the serial number are 7097- Setup>>Company Information
    
    The conversion month set in the file is July 2019 - Setup>>Company Information
    
    The company file ID is 1 - Help>>About AccountRight
    
    The company file is located online