The BPAY surcharge issue needs to be addressed urgently. Can we please have either:
1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or
2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service.
I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.
Hi Celia_B
Thanks for the confirmation of the issues which I am aware of - but the ability to turn off BPAY is the issue I, and many others, would like resolved ASAP. Other accounting software does not have BPAY linked with their online payment options and surely a company as experienced as MYOB should be able to get this resolved quickly.
Having a check box option would still allow businesses to reatin the BPAY feature if desired, but also accommodate those businesses which have no desire to be slugged an exhorbitant fee when it isn't necessary.
So another month has passed and nothing has been done, I sense a pattern here.
MYOB doesn't give a hoot about what we need. Whilst the rest of the online payment thing works quite well, the disappointment abotu BPAY continues.
Payments take ages to hit our accounts, notifcations take just as long, which is totally useless if you need quick payments from your customers in a service industry.
Please give us the option to turn BPAY off!!!
If only this forum wouldn't be full of these kinds of posts assuring us our input is valuable and you're working on a solution. They've become empty meaningless words and the sad thing is that your tech support is no better.
Very disapointing considering MYOB used to a premier product.
I was approved and ready to start using online payments.
I have disabled it after realising that:
When they fix it, which I'm sure they will (eventually), I'll turn it back on.
Also, why pay us the surcharge fees then take them out later? Could you not just keep them and pay us our invoice amount?
Till then, I'll keep using square for Credit card payments.
RDes wrote:The BPAY surcharge issue needs to be addressed urgently. Can we please have either:
1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or
2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service.
I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.
we agree with the following points 100%.
1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or
2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service
we had another client pay today with bpay :manfrustrated: its not easy to find and fee associated and as RDes said it negates the benefit of the service.
We need to option to turn off Bpay!
This has been talked about for months now, surely this can't be that hard to do. I'm not happy about having to pay the fees, and am now thinking of turning online payments off all together and going back to Square or Stripe for credit card payments. Is this what MYOB wants us to do? It sure looks like you do...
Earl_HD wrote:Hi mscheurer,
We empathize with your frustration and want to express our sincere gratitude for your valuable feedback and suggestions. Your concerns are important to us, and we want you to know that your input holds great value. Our development and support teams are dedicated to ongoing improvements in MYOB based on user feedback and requirements
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
Thank you for your empathy and gratitude. After reading your very appeasing reply I feel like sitting down and having a cup of tea and watch the world go by...
Seriously though, this discussion has been going for months, you can't tell me that the developers are looking into this issue, and if they are they sure aren't in a hurry about it which seems to be a theme emerging as I read more and more of these posts.
A bit disapointed about the lack action taken by a company that is winning awards with the same software we trying to get fixed... 🤷🏻♂️
Michael
Users have been asking for this for the last 2 years & "they're looking into it and might consider this feature"?
Are you serious???
Not even close as an acceptable answer. All you've done is acknowledged the grievance. Which I share.
Hey RDes
We’ve taken your feedback onboard. We are working to improve online invoice payments and provide greater control when it comes to selecting your preferred payment options.
*Edited 30/07 with new information below in bold
The ability to turn off BPAY is coming in a couple of weeks, please keep an eye out for emails & in product messaging to inform you of this change.
Cheers, Amanda.
