Accepted client invitation but client is not showing under "my business" or "Company files online"

[WinnieW]

I accepted a client's invatation and welcome page says "online administrator access is now active" but the client is not in the list of company files I have access to.

[Celia_B]

Hi @WinnieW,

Thank you for your post and welcome to the Community Forum. 

I am sorry to hear that you are having difficulty accessing your online company file. Your patience is very much appreciated. In this matter, we recommend doing the basic trouble shooting like clearing cache. This action can often resolve the issue. Clearing them fixes certain problems like website loading slowly. 

Please let us know if you require further assistance with this. We are happy to assist. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel

[WinnieW]

Hi Celia,

Thanks for your suggestion. I tried clear cache but I still cannot see the client, either through AccountRight or myob business online. Do you know if anything else might cause this issue?

Thank you 

[Celia_B]

Hi @WinnieW,

Thank you for the update. I understand that you are still having the same issue. We apologize for the inconvenience you have experienced.

To better assist you with this, I will send you a private message to ask for some information. Kindly check your inbox. 

Thank, 

Cel

[Celia_B]

Hi @WinnieW,

I would like to follow with regard to the necessary detail to help you resolving the issue on your file. Please let us know if you require assistance with this. We are happy to assist. 

Thanks, 

Cel