Forum Discussion

maustin's avatar
maustin
Experienced User
3 years ago
Solved

Processing Supplier Return on Closed Bill

I purchased something from a supplier, but had to return it because it was not correct.   The Bill I created for the purchase is closed, and so I am trying to work out how to process the return.  ...
myob-ref-Purchases
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi maustin 

     

    Thanks for the screenshot.

     

    The reason your Supplier return does not show up in Supplier returns is because the bill is closed, which means that Balance due is $0. This means that the balance has already been applied to another transaction.

     

    To find out where this has gone, go into that bill and select Activity history. Here you can see the linked transactions and possible linked bank accounts (click into the transaction number to find more information).

Yanike_S's avatar
Yanike_S
MYOB Moderator

maustin 

 

Hi Mark,

 

It sounds like you have created the supplier return (a negative $ purchase). You would now have to process this and mark the return as a refund from the supplier: Processing supplier returns. 

 

When I follow these steps, I end up with a Withdrawal and a Deposit in my Reconcile Accounts:

 

Now you should be able to match the deposit to the deposit in your bank account.

maustin's avatar
maustin
Experienced User
3 years ago

Hi Yanike,

Unfortunately that's not working for me.

When I go to Supplier Returns, there's is nothing there for me to select.

Regards,

Mike

  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    3 years ago

    Hi maustin 

     

    If there is no Supplier return it seems that something has gone wrong with creating your Supplier return. Do you see your Supplier return if you go to Purchases>>Bills? 

     

    If you don't see a negative amount, I suspect there is is an error when saving your Supplier return (negative $ purchase), what is the error message on the top of your screen when you try to save this?

    • maustin's avatar
      maustin
      Experienced User
      3 years ago

      Hi Yanike,

      Yes, I can see the "Supplier Return" in my list of Bills.  I've included a screen shot here, along with a screen shot of the actual Bill in entered.

      Note that if I try and enter the bill as a positive quantity with a negative dollar amount for each line item, it comes up with an error: "An unrecognised error occurred - CommonRules_DecimalMinValue".  So, I have to put it in as negative quantities of a postive dollar amount.

      • Yanike_S's avatar
        Yanike_S
        MYOB Moderator
        3 years ago

        Hi maustin 

         

        Thanks for the screenshot.

         

        The reason your Supplier return does not show up in Supplier returns is because the bill is closed, which means that Balance due is $0. This means that the balance has already been applied to another transaction.

         

        To find out where this has gone, go into that bill and select Activity history. Here you can see the linked transactions and possible linked bank accounts (click into the transaction number to find more information).